I had high hopes when checking in at The Intercontinental Hotel, but I was horrified at how sticky the bathroom floor was in our room!! I would have made a complaint if I had stayed another night. Pls check with your cleaning staff on how they do their work. The bathroom is a place where you expect impeccable cleanliness!!

Intercontinental Downtown LA, is an EXCELLENT property !!! Beautiful accommodations , stunning 360 degree LA views line the lobby floor , rooftop bar delicious food , amazing pool with pool/ bar Resturant and most importantly incredible customer service & top notch security which you need in a city/downtown property !!! Pleasantly surprised as the entire stay exceeded my expectations. Doubtful you will find a better place to stay in downtown LA !

Rooms were modern and comfortable. Air/heat fan noise was minimal. Standard long desk and also a smaller round table. Two chairs for guests which was rather considerate. Rooms face either southwest or northeast. Views aren't anything special but that's due to LA's skyline. If on the southwest side you can hear the dull roar of cars on the highway below all day. Bathroom was spacious. Toilet has a door to separate it. Shower water heated quickly but didn't have much pressure. Toiletries were the Byredo Bal D'Afrique brand which were fine, though the body lotion smelled like cigarettes. No free bottled water provided. Mini fridge was filled with mini bar items that were pressure sensitive, meaning really there's no fridge available to use. Nespresso machine and Lavazza pods in the room. Onsite breakfast restaurant and lobby cafe were very expensive. I'd rather go to Denny's or IHOP down the street, but then I had to walk past the questionable people loitering on the streets. Downtown neighbourhood generally didn't feel safe outside of regular business hours. Many homeless and people talking to themselves in the area. A lot of quick service restaurants within a 15 minute walk radius. Metro subway a 5 minute walk away, though the subway didn't feel safe either.

I've never been to this hotel before. Wow, the service I received during check in, was amazing and the gentleman's name tag said 'Rick'. I was there with my hubby for our anniversary. We were not sure about the local restaurants so that guy who helped us at check in suggested we check out Per L'Ora. He also gave us an extended checkout and we purchased Club Lounge access which was NICE, since it was our anniversary. We usually don't venture out of So. County, but we wanted to check DTLA. My husband is from the Orient and is partcukate where we stay & dine. Now he wants to come back on next yrs anniversary and dine at the same place, hopelly same room and Rick is there to help us! We appreciate the patience he gave us as my Husband speaks very little English. At times we experience impatient people who aren't diplomatic, and brush us thru check in/out processes. We look forward to our next stay celebrating another special occasion!

The lobby is on the 70th floor, where you have to switch elevator banks if you want to go to most other floors. I found myself growing frustrated over the wait for elevators and having to switch elevator banks to go to the gym or leave the hotel. It’s a very beautiful hotel. Rooms are big and have great views. The tv carries Korean channels, which was fun. Drinks are crazy expensive ($30 for a Negroni), though I guess expected these days. Was bummed the bar was closed during my stay because of rain. Gym is huge and very well equipped. It’s across from a Sephora and target, which came in handy when I realized I forgot a few things. And right by the downtown library. Check out the murals inside if you have time!