21c Museum Hotel Louisville

Long story short, we were stuck for a night in Louisville as our flight got canceled. Checking in we were greeted by the front desk agent Anya. I told her the situation and noticed we were tired as it was a late night. She was warm friendly and compassionate. She offered to help with anything we needed. Even giving us drink tickets as it was needed. She offered suggestions on where to eat as it was late. We decided to dine at the hotel because it was open and close by. The restaurant was a half hour from closing for the evening. I know it's not the ideal time to join a restaurant before they close but we had no choice. We were greeted by Sisi who was also our server. She had great energy and didn't mind that we were coming in so close to closing. She helped us with what to order and drink, she even gave us some chocolate truffles at the end of the night. For a very long and rough day, both Sisi and Anya turned our horrible day into a better more restful one. I cannot thank them enough for being so kind.

Not my vibe. The hotel is like a 5 star model? The front desk staff were using their phones and didn’t want to offer help. The restaurant food was not good. The dishes were salty, tiramisu was okay. We had very burned toasts and sausage for breakfast and unsure why they would serve this to customers. The room is disgusting with gross carpet and bathroom with slippery shower floor and old looking tiles. The sofa in the room is also torn. The room we checkin to doesn’t look like the room we booked from pictures. Not sure what went wrong.

Downtown Location is perfect.All the employees were very nice and helpful. The art museum was nice. They have a restaurant and bar with a twist on food and drinks. You are very close to Louisville Slugger, Michters, and Evan William’s. Parking is free in Sundays. We were very happy with our stay.

Saw a review for this hotel on Trip Advisor that talked about their modern art museum and decided to try it out…. LOVED It!! Jared was the highlight of our stay… he was friendly, informative and took time to show us around and point out pieces of interest. The art is wonderful and so unique. Rooms were very comfortable and well appointed. Would definitely stay at a 21c again.

My husband and I have stayed at the 21C Louisville many times over the years. It had been our go-to when in Louisville. But after being a repeat guest, even booking their rooftop apartment on one occasion, and continuing to encounter disengaged front desk staff, we started staying elsewhere. They've got that too-cool-for-school thing. Bad character for the service biz. Anyway, we gave them another shot because we really value the ability to open windows or have a balcony. We booked a room with a patio (not for use in Jan., but for fresh air from stuffy, heated room). This time the service was friendly and helpful. They are still extremely "cool." All the art school grads seem to be working there. (There is a gallery off the lobby and fun art scattered in the entryways). Rooms are comfortable. Everything was good. No complaints. We will come back.