Four Seasons Hotel Macau, Cotai Strip

As usual, I requested a room near the elevator and on a high floor due to my increasing mobility difficulties. Among all the hotels I have visited, Mr. Ken Chao, Guest Relations Assistant Manager, truly stands out and deserves the highest recognition. He impressed me not only with his warmth and sincerity, but also with the way he regarded me as a very important VIP, though in reality I am simply an elderly guest holding a complimentary pass from Sands. I had submitted my request hours before check-in, and Ken responded swiftly with thoughtfulness far beyond my expectations. In addition to the shower chair and anti-slip mat I asked for, he even suggested a handicap stand stool. He also arranged a room with a spectacular view, creating a sense of harmony and synergy before me. Out of misfortune, I missed another of his kind emails explaining where to board the hotel’s free shuttle. Yet to ensure that we could board smoothly after check-out, he personally offered to make the booking for us. Such heartfelt consideration and genuine care felt far more than service—it was as if everything was personally and tailor-made just for me. Apart from Ken, I must also mention Mr. Adam Lam, Front Office Manager, who kindly led us to the restaurant when he learned that we were hungry, and only left after settling us comfortably. Jessie was wonderfully efficient, making the check-in process smooth and quick while also securing a table for us. Cathy from the Spa was equally remarkable—so helpful and attentive that I could not miss the chance to mention her. Indeed, from the management team to the most frontline staff—from the concierge to housekeeping—everyone responded swiftly and with care. When I requested a teapot, they surprised me by also providing a tea bag for us to enjoy. The room was spacious and delightful, especially the bed, which was neither too hard nor too soft, but perfectly supportive so I did not wake up with backaches. Another highlight of this hotel is its outstanding swimming pool. I used to favor the pool at the Parisian, but after this visit, I believe this is the very best in Macau. With attentive service offering cold drinks, fresh fruits, and even ice cream, the experience was unforgettable. After such a stay, I feel there is no other hotel in Macau I would consider.

Special commendation to Ivan, very helpful guy! He is accomodating, hospitable which made our stay extra special. Remarkable service indeed Thank you so much, Ivan!

Macao offers an incredible range of hotels, but Four Seasons stands out! It was really exceptional in all areas; from the greatest welcome staff to the friendly restaurants managers to the nicest pool guys, everyone did their best to please us. All common areas (and our deluxe room) were in pristine conditions and quite comfortable. I can’t think of a better option in Macao. Thanks to everyone there for making our stay memorable

My recent stay at the Four Seasons Macau was made truly memorable thanks to the exceptional service from Ivan. My departure could have been stressful, but Ivan’s knowledge and hospitality saved the day. I was planning to take a taxi to the ferry pier, but the taxi queue was long and the weather was hot. Ivan wisely suggested the hotel shuttle instead, which I had completely forgotten about. His foresight was perfect. Not only did it save me from a long, uncomfortable wait, but the shuttle got me to the pier right on time, ensuring I didn't miss my ferry. Ivan's thoughtfulness extended beyond just the advice. While we waited for the shuttle, he invited me to stay in the cool lobby rather than stand outside and also provided a refreshing bottle of water. He also demonstrated excellent local knowledge and communication skills by speaking the local language to the chauffeur, clearly explaining my destination and ensuring a smooth journey. Ivan's service was a perfect example of genuine care and proactive hospitality. Thank you for an outstanding experience.

We recently stayed four nights at the Four Seasons Macao and thoroughly enjoyed our time here. The location is excellent – you can easily walk to the Parisian Macao and the Venetian Macao through the interconnected shopping centres. Just be prepared for a bit of a maze-like experience, as the layout can feel like a big labyrinth! The outdoor swimming pools are fantastic, with options suitable for all ages. A highlight for us was the poolside service – fresh fruits and Häagen-Dazs ice cream, which the little one absolutely loved. The gym is well equipped, and the spa is lovely, though smaller compared with the Four Seasons Guangzhou (which we had just visited before coming here). Four nights felt just right, giving us enough time to enjoy the facilities without rushing. The breakfast here deserves a special mention – it’s probably the best I’ve ever had at any Four Seasons, especially considering the value for the price. Absolutely a must-have during your stay. I also have a personal tradition of collecting Four Seasons branded caps wherever I go. The Macao property didn’t have them for sale, but Victoria went out of her way to arrange one for me so I could remember the trip – truly amazing service and something I’ll never forget. Also a big thank you to the concierge team for their superb service - friendly, attentive and making us feel truly welcome. Would definitely recommend Four Seasons Macao for a relaxing, family-friendly stay with great dining and facilities.