I'm delighted to have chosen the Four Seasons Hotel Macau for my wife's lunar birthday celebration. The day before check-in, Ken from the front desk proactively reached out to inquire about any special requests. Learning about my wife's lunar birthday, Ken warmly arranged everything for us. Fortunately, on the day of our check-in, we coincidentally met him again as he assisted us. Here, I would like to extend my gratitude to Ken for his arrangements. During our stay, we dined at Xiao Ting restaurant, where Jerry provided us with impeccable service and warmly introduced us to the restaurant's offerings. In the evening, we enjoyed dinner at Ohte Ramen where Billy graciously attended to us. During our conversation, he learned about my wife's birthday and surprised us with a cake. Throughout our stay, we felt warmly welcomed by the staff at the Four Seasons Hotel Macau, making for an unforgettable night.

From the moment of our arrival, the Four Seasons experience was fabulous. We were able to check in early after a lengthy flight and transfer from Hong Kong. Our room was upgraded. Everything worked as it was supposed to, and was obviously in good repair. Staff were both friendly and efficient, and nothing seemed to be too much trouble for them. A great base from which to explore the Cotai Strip properties.

The entire stay was perfect; the staff fulfilled all my requests. For example, when I asked the reception for a speaker, they provided an excellent one for me, which truly made my day. Furthermore, the pool is very well-designed; it gives me a vacation feel even though I'm in the center of the city. All the staff provide great service. I would like to give special thanks and praise to Chester, who gave me a brief introduction to the hotel and also offered some recommendations. Without him, I don't think I would have had such a relaxing day.

We have planed our trip to Macau in the last minute and selected the Four Seasons to stay and we were amazed during these 2 days as it was beyond our expectations especially compared to the price and the service was far beyond the value, the staff was very helpfull and we also highly recommend to eat at their one michelin star chinese restaurant, it was one of the best we had.

I would like to say thanks for all the front desk stuff. they are very friendly and helpful,. Always care of what I need and do their best to satisfy for what I request.