Very disappointing. Our travel agent recommended this hotel and told us it is the only “five-star” hotel in the little town of Aguas Calientes (Machu Picchu Town). In reality, the Inkaterra is a three-star hotel located in the so-called cloud forest at the very end of the town. Our room probably hadn’t been updated in more than twenty years-at least. It consisted of two small twin beds on a tile floor. Single pane pieces of glass serve as windows, there is no air-conditioning despite the humidity, the property has few lights so getting back to your room in the morning or night is difficult. We found the staff to be indifferent. They weren’t very friendly but also not rude. This is rare for Peru because everyone else we met during our stay in Peru was wonderful. We had one dinner and one breakfast during our stay. Dinner was awful. I sent my dish back twice because it was not cooked correctly. The first lomo saltado they served was raw. Literally raw. The second time it was cooked for about one minute-despite asking for medium. Both tables next to us sent their food back as well so possibly they were just having a bad night. The bread was dried out, the service was almost non-existent and the prices are double of what you will pay at any other restaurant in Peru. The breakfast buffet reminded me of a buffet you would find in Russia circa 1984. Limited menu and nothing looked appealing at all. Luckily you can order a few items from a menu which were edible. You don’t come to Inkaterra for the food. At first the property looks impressive when you see all the villas nestled into the forest. Quickly you realize it is all show and is in desperate need of renovation. Once was enough-especially for what they charge. Ouch!

This was such a beautiful hotel hidden away in the centre of this bustling little town, which has grown beyond its original purpose of being a tourist base, and feels like an actual town. Yes there are a lot of bars playing music and serving dodgy cocktails, but there is none of the kiss me quick feel to it. The hotel itself is quirky and gorgeous. The restaurant serves excellent local dishes and the bar is a lot of fun. Rooms are extremely well furnished and comfortable - I could have stayed a lot longer than the two nights we had there. If you're visiting Machu Pichu, I would recommend this grown up feeling hotel.

This hotel is an oasis of peace on a large estate on the walkable outskirts of Aguas Caliente/Machu Picchu pueblo. It is deceptive from the front, you are unaware of just how extensive the grounds are. It has the unsual quirk that to get to the restaurant where they serve lunch you literally have to cross the railway tracks, with trains coming from and to Machu Picchu with regularity during the day. That said the food and drink served in the restaurant is high quality Peruvian cuisine The restaurant for breakfast and dinner is in the main block of the hotel well away from the railway. On check in the staff were friendly and helpful. We were given an upgrade on checking in. Our room was a short external walk from the reception. This is an ecological hotel so at night a torch (either on your phone or a flashlight) is useful, Our room was large, very tastefully decorated and well equiped. There were plenty of sockets to charge appliances. The bed was very comfortable. The bathroom had a good standalone shower with ample water power. The products that they provded were good. There are extensive grounds, including a swimming pool and hot tubs (chlorine free). There are also several trains including an orchid graden. In the early evening you can hear the trains. We ate dinner and the food was good Peruvian dishes, but not exceptional. The service was quite slow and not particularly friendly. We had to leave early in the morning so we were one of the first for breakfast. There was an adequate choice of food. There was no espresso available. The service, was again slow. Breakfast was spoilt by the playing of loud, inappropriate classical for that time of the morning. It certainly wasn't a relaxing experience.

Very very disappointing. We had booked a junior suite , which was supposed to have a balcony or terrace, dining area, dressing gowns and Alpaca blankets. Our room was damp and musty, and the bathroom smelt. There was no view , only one bathrobe , a t.v hanging off the wall and no dining area . There was one synthetic throw !!! The staff seemed demoralised, nobody seemed to be in charge, and it was very difficult to make oneself understood.

Beautiful hotel near Machu Picchu but away from the busy areas. Peaceful. The warm spa “ponds” (think hot tub without chlorine and massaging jets) are fantastic after climbing up to Machu Picchu. Not many vegan options - if you’re lucky to get George in the dining room he will help with modifications though.