Four Seasons Hotel, Madrid

Beautiful hotel but put down because of the poor service. Luggage porter promised to send more water in the room, he kept asking if we need anything at all “more towels, more pillows, more water, etc”- tipped him, asked for some water, he disappeared. Welcome snacks in our room had no allergen labels despite mentioning on the booking. Dani brasserie - took my order with a gluten allergy note, said the fish was without gluten, but brought it to the table with no dressing or sauce at all. Took 20 minutes to get someone’s attention, who then rectified it. Just poor service from their only restaurant. Dampened our experience. Spa- Ice cold water in the pool and jacuzzi. Gym- no allergen labels on any of the snacks/ tea. Very unlike other 5 star hotel standards in Europe. Similar properties in london not only have the labels but also use non allergenic ingredients.

Extremely Disappointing – Not Worth Celebrating Anything Here Review: We’ve stayed at 24 Four Seasons worldwide, always for special occasions. Madrid was by far the worst. On our anniversary, we were verbally attacked by three hotel staff during a photo session arranged by the concierge. Not one person acknowledged our anniversary — no card, no note, no greeting. The flowers and champagne we ordered arrived after 11PM. Breakfast service was sloppy; we had to clear our own plates. Staff showed zero warmth or care. I wore a knee brace and was denied a return ride after a hotel-offered lift. For a property under the Four Seasons name, this was a cold, careless, and hurtful experience. Do not come here to celebrate anything meaningful — you’ll regret

In May, 2025, my daughter and I enjoyed a fun-filled fabulous vacay at the Four Seasons Madrid. From the moment, Oscar, the driver graciously greeted us at the airport and safely transported us to one of the most gorgeous, refined Four Seasons in Europe, we were floating on cloud nine, viewing all the centuries of historic architecture and Spanish flavor through the city streets as Oscar shared interesting facts and points of interest about his beloved capital of Spain, Madrid. Upon arrival at this luxury 5-star hotel located in the heart of Madrid, we were warmly welcomed by Tomas, the top hat Bell Captain who handled our luggage and politely escorted us to the front desk where the hard working and caring staff greeted us with a delicious cocktail as they vigorously handled our smooth check-in process. Within a very reasonable time, our beautiful spacious room, overlooking the quaint city streets and decorated with a bouquet of Happy Birthday balloons for me along with a decadent dessert, soon became our home away from home in historic Madrid. From day one, from the front desk to the concierge team, to housekeeping, hotel drivers and bell hops; every part of our stay was “first class” hospitality, generosity and accommodations. I must recognize Claudio of the Concierge Desk who recommended and reserved Spanish dining at its best, from the traditional tapas bar to the most scrumptious paella in Madrid. Moreover, our sightseeing tours and places of interest were all rubber-stamped by the concierge desk. I would be remiss if I did not share our delightful mornings and early evenings spent over scrumptious breakfast and by sunset, we enjoyed our favorite cocktails while snacking on Spain’s renowned olives and nuts, all at the Dani Brasserie Bar/Restaurant on the gorgeous rooftop terrace. Like all aspects of the Four Seasons, the hosts, servers and bartenders were all “exceptional”. In sum, words can’t fully describe our amazing stay at the Four Seasons Hotel in Madrid, Spain. You simply need to visit the Four Seasons Hotel in Madrid during any season of the year. Disfruta!

One of the best hotels you can get in a excellent location, if is in your budget don't think it twice, you get what you pay Service 10/10 Bed 10/10 Breakfast 10/10 Room 10/10 Location 10/10

I have to laugh when I notice “travelers” rate the Four Seasons #100. TripAdvisor reviews are now officially worthless. The Four Seasons is by far the nicest hotel in Madrid. It is very expensive, but prices can vary. If you look you will sometimes find a reasonable rate. This is a true five star hotel. Beautiful rooms. Wonderful staff. Amazing location.