Hotel Palacio del Retiro

Friendly welcome and efficient check in. Hotel’s lobby and bar area make good first impression Location perfect for visiting the big 3 galleries and convenient for eating out in the Salamanca district. Staff uniformly friendly, helpful and professional. Room less impressive, which prevented an “excellent” rating. Dull, cheap furniture and bathroom in need of refurb: seals on shower tray needed replacing and sink plug malfunctioning. Very good breakfast in charming dining room.

I cannot say enough good things about this hotel! First things first, by all standard metrics, the hotel excels: Excellent location, beautiful building and rooms, excellent facilities, great food quality and selection. What I absolutely must call out however is the staff who were EXCEPTIONAL. For context, we were due to depart on the day of the country-wide blackout across all of Spain. They did everything that they could to keep us comfortable, and above all, safe. They accommodated us staying an extra night in our room after our flight was cancelled, and they pulled out all the stops to serve guests lunch and dinner despite no electricity. They kept spirits high and communicated well with the guests despite being equally as affected as us, and no doubt feeling stressed about the situation themselves. I must call out Guillermo and Marcos at the desk, and Marimar and Gaspar in the restaurant for their exceptional service and caring for us so well too - a special muchas gracias to you. The Palacio de Retiro has new customers for life now. Our heartfelt thanks to everyone there, and we will see you next time!

Beautiful mansion B&B property. Our standard room was large with a balcony, and with large bathroom. Outstanding breakfast service, and a cozy bar lounge for a night cap. Excellent business district location. Priced appropriately. Unreservedly recommend.

We stayed only one night at the Hotel Palacio del Retiro but the hotel was exactly what we were looking for - perfect location for a morning run (in the Parque del Retiro) and some sightseeing (a few minutes walk to the Prado Museum), friendly service, lots of charm (19th century palace) and a very good breakfast. Worth going back!

Great property, great staff, and great location. First let me mention a few of the staff that were very helpful ( and I apologize for leaving out a few that I can’t remember) Guillermo Marcos, David, Elba, and Juanlu. The staff offers all the assistance you need. Being a small hotel these front desk people perform all the tasks for their customers. We had breakfast each day and the food was excellent as was the staff. Our room was very clean and quiet for sleeping. Being cross the street from a park (Retiro) helps with less noise. The location is convenient to many city highlights. The bar is nice in the. Lobby area.