Hotel Villa Real

Stayed here for three nights to celebrate our 32nd anniversary and my wife’s birthday. What can I say? It was an absolute delight staying in this fabulous hotel. We could not have chosen a better hotel for our stay in this wonderful city. Every part - from reception/concierge, to breakfast staff and housekeeping were phenomenal. The throughput of guests is, as you might expect, busy… but everyone is treated as if you were the only guests staying and being looked after! that’s how good it is!! My special thanks to Lydia - head of Guest Relations for her lovely words on our anniversary and the complimentary bottle of Cava and personalised chocolates. Such a small gesture speaks volumes of this great hotel. It made our stay all the more memorable.

A lovely hotel with superb staff. There are many nice choices of hotels in Madrid, but I will only stay at Villa Real. They go the extra mile in terms of fine details making mistake, feel luxurious and comfortable. But most importantly it is their staff who are all wonderful.

Great location, great amenities, the room was great and staff was super helpful and nice! Would definitely recommend and keep in mind for next time!

I would say this hotel is more a 4 star than a 5 star. During our 5 day stay, the reception doors were only held open for us once which is normally routine at 5 star hotels. The rooms are very small, especially the room we were given had no drawers at all to put our clothing away. There were just a few hangers in the cupboard. There's no iron in the rooms but obviously you can for reception to bring you one. However, when we opened the ironing board, the legs fell off and collapsed on the floor. You'd think this would be checked. Breakfast options are great, as is the service there. The bar and service is also really good too . The free mini bar is a nice touch but it would be nice to have at least a small bottle of wine in the selection to go with the beers and soft drinks. Now, the pool. It's not really a pool, more a hot tub which doesn't work as a hot tub (there's a button for the jets but it doesn't work). It's really small and there's no shade. You also can't smell any chlorine so not sure exactly how clean it is. There's also no rooftop bar as advertised. They order the drinks up from the bar and then cheekily charge you a room service fee. Location wise it's great although there's a lot of road closures around this hotel so getting a taxi or Uber can sometimes be a bit tricky.

For the price that we paid for 3 nights, I think it is reasonable. It is perfectly located, it is easy to take an uber wherever you go that will only cost you €6-8. What I love about this hotel is the variety of beverage in the fridge, which is included to what we paid, and it get replace everyday! Nowhere in UsA you find that kind of deal. Room is clean, and classy, staff are polite and nice. Deserve a five star rating!