NH Collection Madrid Palacio de Tepa

my husband and I stayed here in February for three nights, and we absolutely loved this hotel. Everyone was wonderful, friendly and helpful. The room was gorgeous, the breakfast was perfect. Great way to start each day of sightseeing. The hotel is very centrally located so you were within walking distance of all of the major sites and…. tapas! I want to give a special shout out to two gentlemen who made our stay even better. First, Jonathon who helped us throughout our stay with our room, & with suggestions of things to see. He was absolutely delightful. Also Jairo-who assisted with recommendations and made sure that we were comfortable. Both gentlemen went out of their way to make us feel welcome. if you’re coming to Madrid, I highly recommend staying at this hotel!

Excellent location, cleanliness, & customer service. The hotel itself is great. The only complaint was the trash/glass recycling very early morning outside my window.

Lovely hotel with a very luxurious room. Staff were friendly and attentive and very helpful. Bar was nice if a little uninspiring

Reception staff plus guest advisors were fantastic and very helpful in organising restaurants, taxis, etc, .

This hotel is more of a 2 or 3 star hotel at best due to their unfriendly and argumentative staff with very little hospitality skills. I was not greeted by a bellman upon my arrival and had to take all of my family’s luggage (6 pieces) up the steps after a long flight from the US with a layover in Barcelona for a few hours. As we are checking in, the girl at the front desk asked if I was aware that I only booked a room for 2 people and that there weren’t rooms for 3 people because we had a 6 year old child with us. I told her that we booked the room that way on purpose since our child would sleeping in the same bed and she said that she would allow it for this one time and that they don’t have extra beds. What type of 5 star service is that? I then told her that we had reservations at El Botin that were made in September 2025 since they are always booked and that I would like to know if the rooms would be available prior since we needed to change and did not want to miss our reservation, and she told us that she did not know when the room will be ready but that we can change in the lobby bathroom. At this point, I already wanted to change hotels before I even got my room. When we got to our room, we noticed we did not have Netflix, Amazon prime or YouTube on our tv and found that to be strange since all other hotels typically have that on their smart tvs. We were told they didn’t. The next day, as I made my way to the breakfast room, a male employee told me that I didn’t have free breakfast included after I was verbally told that we had free breakfast at check in the day before. I mentioned that this was yet another mistake from the hotel and he insisted the mistake was mine and he also had to egotistically let me know that he heard about the incident with his coworker the day before. The whole experience was terrible and I the only mistake I made was choosing this hotel. I would suggest staying at the NH Collection Suecia-Madrid. We have stayed there a few times and never had any issues there.