NH Collection Madrid Palacio de Tepa

Lovely facility, room had a lot of character, friendly service. Double barrel ceiling in the room. Only a shower (no bathtub -- but wonderful rain spout).

Location is excellent in old town. Hotel otherwise is good with basic services.

This is lovely hotel in a good location (8minute walk to Gran Via). We had a king size deluxe room which was smaller than what i would have expected for the additional cost (not sure if worth the extra). We had a street view with a balcony grill. The bed was very comfortable. The Breakfast was continental and a good variety. A special shout out to Yossette, who was the friendliest and attentive waitress at breakfast. The hotel is built on an old palace site, although you may not realise this unless you stumble behind the reception desk to an area with a glass floor, below it remains of the old palace! There is nothing in the hotel that really signposts you to this, which is a shame. I had read that the staff are super friendly and welcoming, I didn't really feel that, but this could be due to the language barrier. The concierge on the first night not as helpful as the one we met later in the week. The rooms were generally clean but for a five star hotel the housekeeping could be better (bathroom could be cleaner) and it seemed to be erratic on days, they did not remove used plates and a welcome platter of fresh cakes and had been left for 4 days! Water was replaced but then no glasses, the towels were not soft - these little things make a difference and you expect better for a 5 star hotel. Overall it was a pleasant stay and served our purpose but there are some things that could be improved when you think you are getting a 5 star hotel.

Fabulous stay at the NH Tepa, truly a home away from home with fabulous attention and service from start to finish. From a warm welcome and upgraded suite on arrival we were made to feel like royalty. Great reception, great restaurant service and in particular, and what we needed most, for our cultural and culinary visit to Madrid, was the friendly attention, knowledge and skill of the delightful Guest Relations team! Nuria and Alaine were both superb, they guided us superbly across Madrid aided by regular WhatsApp check-ins with us to make sure we were on the right track! Nuria even came into work early on her day off to bid us ‘Adios’ ! We could ask no more!! Were we sad to leave… yes we were, will we return …. In a heartbeat !!! This place has been such a great find our stay will last long in the memory! Thank you one and all.

It is a very nice hotel in a perfect location. But above all, they help under all circumstances!! Will surely go back