NH Collection Madrid Paseo del Prado

When I made the reservation, I did inform them that we were celebrating our 25th anniversary. When we checked-in, they upgraded our room to a terrace. Further, a lady (Maria?) sitting at a desk a little further away got up and personally greeted us and offered her congratulations. She must've heard our names when we checked in. She was very pleasant and that was a nice touch. They had some chocolate strawberries and other goodies in the room, along with a personal note offering congratulations. The room itself was very clean and the terrace room was large. We didn't use the terrace as there was no view due to the high walls. The elevator was a bit small, though. The location was perfect for us, very close to the Prado museum and the Navy museum. The nearest Metro was about 6 min away, which wasn't too bad. The breakfast itself was great and offered hot dishes, churros, cheese, fruit, pastries and other dishes. There is another NH hotel on the same street, so our taxi driver initially dropped us off at the wrong NH hotel before we corrected him. Overall we had a great stay in Madrid, all thanks to the wonderful stay at this hotel.

Hotel was good and service was excellent. The room was small. The gym sucked. But otherwise it was a great place. We enjoyed staying there. The location was tremendous.

Perfect location near the Prado Museum and Parque Del Buen Retiro. Outstanding staff who were very welcoming and eager to make my stay as comfortable as possible. Beautiful room with jacuzzi, balcony, and a view of the Neptune Fountain. I definitely hope to return one day.

I appreciate my past stays here, but I experienced a few hiccups this time. The air conditioning didn’t keep up overnight, making our room a little toasty, and the location near the stairs added some noise from guests coming and going. Also, a bit more attention to the cleanliness of the shower would definitely enhance the experience! The staff were understanding and apologized at checkout, but I believe there are great opportunities for improvement. I genuinely hope they consider this feedback, as I see incredible potential for this place to shine even brighter. A small gesture like a discount would have been a nice touch after such a challenging night! Looking forward to seeing the future upgrades!

Excellently located hotel with ease of transportation to all of Madrid. Service staff was friendly and professional as were the staff in the restaurant / bar / lounge. Room was impeccably clean and with a number of amenities, not the least was an outstanding bed! Could have used softer towels in bathroom, but that's just nitpicking. Highly recommended.