Petit Palace Savoy Alfonso XII

This is a hostel, not a 4 star hotel. So basically you pay for a 4 star hotel and get a hostel. Overall, super cheap looking, furniture is not even ikea, ugly decorated, dated... It is in desperate need of an overall upgrade. People at the reception are not even nice. The two sofas at the common area are old and dirty. The whole hotel looks cheap, dirty and dated. The only nice room of the hotel is off-limits to hotel guests (!!!!). The breakfast area is dungy and dark. Except for eggs a la carte and a great selection of fresh fruit, everything else is processed. Worst experience ever. Not even the park in front saves this hostel. Can't understand the good reviews, don't stay there.

This is an excellent central hotel - right opposite Retiro Park, close to shopping in Barrio Salamanca and the three great art galleries of Madrid Good sized room and comfortable bed. Kettle and minibar. Good bathroom and shower. Excellent breakfast buffet with charming service. Altogether good value for money for a very central very comfortable hotel.

A warm friendly welcome, very helpful, great rooms, fantastic showers, breakfast great choice from cooked to continental, great little bar and choice of snacks, but all the staff were amazing in every department. Highly recommend

Absolutely wonderful hotel. Located directly across the street from Retiro Park, which is the most beautiful park! Check in was quick and easy, the guest room was specious and in a very quiet area of the hotel. Comfortable bed, pillows and plenty of amenities in the bathroom area. The breakfast was fantastic! Plenty of choices to start your day. You can request specially made omelets which the kitchen quickly makes and is served with a smile. When we needed a taxi, the hotel secured one in a blink of an eye. Walked during the day and at night, never felt unsafe, as the hotel is surrounded by luxury residential buildings. An added bonus was the bottled water left each night at no cost. A gem of a hotel in a great, great area!

The good: Staff were exceptionally good in all that they did. Bedroom was comfortable and quiet. Breakfast included a good range of foods including a hot meal. Lifts were of good order and efficient. The not so good: bathroom sink and shower water supply was poor. Hot water took an eternity to arrive- and sometimes did not. Furniture worktops were of poor quality and were already losing their veneer covering