Rosewood Villa Magna

This is not a 5 star hotel. They advertise city retreat with city or garden view. The view from my window is the roof above the bar's outdoor sitting area. It is glass & yes, there are a few plants in the bar. This hotel's rooms are selling for$1,000- $1,500 to start. 2of 3 days there has been NO hot water. A tepid to icy shower, however beautiful, is a huge issue for me. The restaurant service is abominable. I was on a timeline and went to breakfast at 7 but barely made my 8:20 meet up time. It is a BUFFET! Initial service, menu, takes at least 10 minutes even when they are not busy. Coffee is another 10-15 minutes as is a coffee refill. The check is at least 10 minutes. Hot food is 20 minutes even when they are slow. You can't even order hot food when they are busy as the waiterss is nowhere to be found. SUGGESTION TO THE HOTEL- BUY ANOTHER COFFEE MACHINE!

It is always with composure that one observes, and only after due reflection that one speaks. During breakfast at Rosewood Villa Magna, several regrettable deficiencies became apparent. Coffee was presented with visible grounds remaining in the cup — an oversight that should not occur in any establishment professing excellence. Pancakes were served undercooked, not once, but twice, the interior unmistakably raw. Such repetition suggests not accident, but lapse in supervision. The poached vegetables — a preparation of admirable simplicity — arrived burdened with an extraordinary excess of salt. One is left perplexed that a dish so elementary could be rendered so unbalanced. Most concerning, however, was that dissatisfaction was not confined to a single table. Guests seated opposite were likewise engaged in discussion with staff regarding the preparation of their own order. It is never agreeable to witness fellow patrons compelled to question what should have been delivered with quiet competence. Luxury rests not upon grandeur alone, but upon consistency, discretion, and the faithful execution of fundamentals. When the simplest elements falter — coffee, batter, seasoning — the greater promise of refinement is inevitably diminished. One trusts that renewed attention to discipline within the kitchen will restore the standard befitting such a distinguished address.

My favorite hotel in the city! The location is spectacular, in Salamanca, next to the best restaurants and shops. The service is great, the room is very comfortable, pleasant and beautiful. The breakfast is incredible, with buffet and à la carte options. I love the special artwork in the hotel.

Exceptional attention to detail and service quality Outstanding dining and gastronomic experience A truly emotional and memorable stay, not just a luxury hotel Prime location in the best area of Madrid, close to main shops and restaurants Exceptional team — polite, friendly, and always willing to go the extra mile Luxurious, light-filled rooms in immaculate condition

We had the most amazing stay at Rosewood Villa Magna! First of all, the property is absolutely gorgeous. The full renovation of the hotel is stunning, from the beautiful guest rooms to the lovely bar and restaurant. We especially enjoyed breakfast on the delightful patio. Also, the location is unbeatable, as the hotel is surrounded by countless luxury stores, charming boutiques, and wonderful restaurants. But even more impressive than the hotel itself was the incredible customer service that we received. On our last evening around 11 PM, while packing for a 6 AM flight, I was shocked to find that my passport was missing. After a stressful hour of re-tracing our steps, I realized that the tax-refund agent at El Cortes Ingles (department store across the street) must not have returned my passport as we hurried out to dinner. We asked the Rosewood concierge Pablo Ayuso if he could help, and he gladly told us that he would see what he could do but cautioned that the store had closed for the night. As we continued to worry about how to re-schedule our flight and find the US embassy, Pablo unbelievably returned with the missing passport! He explained that he had contacted the overnight security at the store and somehow managed to find it. We were so grateful that Mr. Ayuso had been willing to go the extra mile to help us in our desperate situation (and what hotel has a concierge working at midnight anyway?!?). We celebrated with a night cap at the bar, and they even re-opened the kitchen to prepare a snack. We were absolutely blown away by the kindness and efficiency of Mr. Ayuso and the entire late-night staff. Thank you so very much!