Westin Palace Madrid

The hotel is located in the embassy area of Madrid. The location is extremely safe and quiet at the same time, away from the central noisy area of Madrid and yet, close enough. I had booked the hotel for 7 nights at E600 per night. And yet, at check in the front desk was trying to pressure me to upgrade to a better (larger) room for an additional E200 per night. Something that my status with Marriott or my Amex Platinum card should have afforded. The room however, was very nice and well appointed. There was some frustration with the coffee bar in the room because they kept running out of tea and milk for the in room complimentary service. Apparently, this feature in the hotel is not replenished by room service, but rather a separate team The notable piece of excellent service and attention came from David Rodriguez, the Head Concierge. He was exceptional in making reservations for the Tuk Tuk Tours, a taxi service for Toledo etc. In addtion, when I voiced my frustration with the complimentary coffee and tea service, he took it upon himself to resolve the situation. One key caveat for frequent travelers is that if you book the hotel on the Marriott app (as I did in this case) all my amex platinum benefits, like complimentary breakfast and late check out were not offered to me although the payment was on the Amex platinum card. Additionally, for a person staying for an extended stay of 7 days, i did not feel like the hotel particularly cared do make an extra effort, beyond what David did on his own accord.

Stayed there for 5 nights, it's more than amazing. Staff always smile. Friendly and very very helpful. Room was large and very clean. Bathroom was clean. Very good location. Really I was happy there, and I recommend it to everyone. It's more than 5 stars hotel and 10 stars staff. Thank you the palace madrid. They make me love this amazing city.

I am at the hotel as I write. It’s a nice hotel with nice staff and a very good breakfast. It’s in a wonderful location. The experience is a letdown because the Miami Dolphins are here for a football game on Sunday and security are on edge and not very friendly. If NFL teams need hotels they should takeover an entire hotel and not inconvenience other guests. My 5 star review is 4 because of the team being here. To be clear the issue isn’t the team or the players but the inconvenience, the security and the fans in the lobby.

This hotel exceeded our expectations. It was absolutely beautiful. They had just renovation so everything was pristine but what was most impressive was the level of service provided by the employees. During this trip to Spain, I stayed a various luxury hotels but this property exuded excellence. The staff is professional, yet friendly and welcoming. There was a sincerity about the service that did not feel forced as in the other properties. The staff also seemed to take great pride in the property and it's history. The location was also ideal. So close to major tourist areas which allowed walking to these areas which I love. Amenities in room were top notch. I would love to return in the future and would certainly recommend to any one looking for and ideal place to stay in Madrid.

Excellent all around. Beautiful hotel, spacious and well-appointed room. Venue is beautiful, formal, yet inviting. Great service staff. Location is great - near Park and off of Gran Via so within walking distance of transportation, restaurants, etc. Wonderful place to stay when seeing the beautiful city of Madrid. Would definitely go back.