Westin Palace Madrid

Smack dab in the bustling city, but when inside, this property is pure chic and savvy. Iconic, vintage old world hotel is a gem. Huge lobby with prestigious steps and staircase, makes it feel majestic.Terrific and truly helpful top tier concierges’ with complete knowledge of the area ++. Excellent function space in one area and beautifully appointed. Highlight is the dining room with its extraordinary stained glass cupola. You have to see it to appreciate its’ splendor. Terrific food. Best feature- most comfortable bed, sumptuous linens and filled feather pillows, provide the most comfortable, sinking in, soft and cozy sleep. Well done everyone!!!

No question this is a gorgeous hotel and the hotel staff are very service oriented. They gym is average and there is no pool. Beds are just okay. Closet and drawer space is limited. Breakfast buffet is very good but other meals in the restaurant are just average. Restaurant service is below average and waitstaff is not helpful or friendly.

There's nothing like a new hotel. Attentive staff, super quiet and effective AC, lots of counter space in bathroom, great location, delicious breakfast buffet, great shower pressure, and must be repeated, incredibly attentive staff. We arrived in the room and within seconds the phone rang to confirm if we liked the room, at which point the concierge delivered our luggage within a minute. Decent modern plugs in room, clothes steamer in closets, tons of closet space, beautiful hangers, lovely soap and lotions. Sophisticated night lighting that is well designed for middle of the night needs. Large bathroom. Also, hall lighting outside room is dimmed at night but brightens as you walk along. Value was high (we got an intro rate booked a while ago, but more recent prices are higher.) Cons - elevators broken/slow (we walked down stairs rather than wait); large tour group there (not horrible but they made the hotel feel crowded and bit more commercial). We would definitely stay here again.

This former Westin property has been totally renovated and renamed The Palace. It is a gorgeous hotel. Our spacious room is exquisitely decorated. The bed is great. The bathroom is superior to most hotel bathrooms I’ve ever seen. Can’t beat the location. This place is a home run for the Bonvoy management group.

We arrived early afternoon from our overnight flight so fully expected to have to wait for a room. Juan, the person at the check-in desk, couldn't have been nicer. He said he would try to find us a room right away and then checked to see if he could get us an upgrade. He did. Not only could we get to the room right away, he gave us an upgrade to a lovely suite! Most fantastic! There was a separate living room, bedroom, separate dressing area, and a huge bathroom. The room was exceptionally clean and the bed was very comfortable. The bathroom had every amenity we could think of. Great shower. Nice separate little room for the WC. We had an early supper in La Cupola--actually I think it was tea time. The croquettes were the best I have ever had. The breakfast buffet was delicious and very generous. Loved every minute of our too short two night stay.