Hyatt Regency Mainz

Good Bed comfy and room spacious. Pool area nice and clean. Bar prices very reasonable - nice cocktails. Good choice at breakfast and in nice area overlooking Rhine. Needs improvement Hotel seems to be aimed for corporate types as staff felt a little dismissive to us. Air con not existent - even had a card to leave in the slot by door ‘to keep room cool’ which shows it is inefficient. Luckily we could open the window which we left open all night to keep us cool and the temperature was not too high during our stay. Whilst room was clean the grouting in shower floor needed attention and looked grimy. Lighting in room and bathroom very dull. Breakfast was mix of service - day 1 no-one to greet us so sat ourselves down. Day 2 and 3 someone to greet us but reminded rather tersely on day 3 when arrived for breakfast at 9.10am that they close at 10am - we were finished by 9.35 ! Day 4 we were greeted and once seated offered hot drinks and omelettes cooked to order! Not offered before. Some of the rolls and muffins were dry and things such as pancakes and croissants ran out and took awhile to be replenished no matter what time we were there, In the bar every night we waited for service but ended going up to the bar each time to order after waiting and no one coming to serve us. The outside area seemed prioritised. Left feeling disappointed as not a cheap stay. Our next stay was at same hotel brand in Cologne and found this much better in terms or service, room amenities and breakfast food quality.

Limited to zero WiFi internet in our room. Club Lounge had only 2 entrees and limited alcoholic beverages. I previously stayed in Japan and Thailand and their club Lounge is FAR SUPERIOR with plenty of options for eating and drinking. Never did I experience limitations on my evening food and drinks! Don't expect to staff to ask you for any help; rarely any smiles. Our room did not turnover by 2 pm when we came back. Don't get the Club Lounge access; not worth it. Staff did NOT recognize my Hyatt status. This hotel should not be a "Regency" since it does NOT stand in par with other Regency from US and Asia. My wife and I are very dissatisfied with the hotel. We won't return.

Always a great stay in this awesome hotel. I will continue to come back every time I’m in Mainz. Amazing breakfast and spa area to include the gym and swimming pool. Spacious private parking and incredible location makes this the perfect spot for a stay in the city.

Breakfast, spa and Regency Club are excellent. We had water problems in our sink and shower on two days. Problem was not fully resolved, which was problematic since we had to leave for airport without shower.

- tried to check in: first person walks away without saying anything. Second person tells us: “he’s already off for an hour so prefers to not help us”, this person finally helps us properly - tried to order drinks downstairs on the terrace, took ages to arrive - the whole place stinks like sewage, including the room