Gran Hotel Guadalpin Banus

We went Half Board for 1 week, we ate out 4 times due to the food being poor. The food is terrible there is no atmosphere in the hotel. There is an injunction against the hotel so not much is open. The shops and restaurants in the basement are all closed. Only one restaurant and its the same small room that there is a bar. The hotel looks tired and needs a complete overhaul. If you want a 5* hotel here then this is definitely not it. This should be downgraded to a 3* at best due to hardly any facilities available. The thing is the hotel charges for drinks etc as if it was a 5*. The breakfast is a buffet style but boring and the same thing every day. The staff look miserable and some are rude especially in the "restaurant". During our stay guests were put in the reception foyer to eat! For me that is not acceptable

A 9 days total relaxation in a nice room with wonderful views. Hours by the pool with sun , excellent sun beds and a very good atmosphere.The breakfast was delicious with “everything and Cava! The total stay in your hotel was a very good experience. We will surely be back.

This is not up to the standard of a 5* hotel, we have stayed in better 3* hotels and we would not stay here again. The Hotel has a legal injunction against it which means many of the facilities cannot be used at present. This means all meals are taken in the small café bar with annexe, and breakfast outside by the pool when the weather is good enough. When a large party arrived during the last 2 days of our stay, the room was simply not big enough and we were relegated to the annexe which was very cold in the evenings. Although the staff coped as best they could our experience at dinner was poor, we felt as though we were imposing. The food was not buffet style, but a ready plated meal, huge portions, which were just too big and a lot was left and wasted. There was a choice of about 4 starters, mains and desserts. The 4 dessert choices were the same every night with no variety. The choice of food at breakfast was wide ranging and tasty. Drinks were very expensive, 7.50 Euros for a glass of wine in a country which produces wine. The room we had was comfortable enough but as mentioned in other reviews all facilities are quite old and run-down, the hotel needs a massive overhaul. When we arrived the safe did not work and our balcony door would not lock, these were sorted immediately. We had a sea view which was lovely, the bed was comfortable and it was very quiet so we slept well. The cleaning service was excellent. On the whole most of the staff were friendly and accommodating. Position of the hotel is lovely, not far along the coast path to Puerto Banus for shops, and a lovely coastal walk in the opposite direction towards San Pedro del Alcantar. It is easy to get public transport or taxi to Marbella and Estepona, both worth visiting.

The staff were really friendly and professional. They gave a family feel to the hotel. They had a situation with some restaurant closures but still managed to give everyone a very good breakfast with all choices of cooked breakfast, continental meats, fruits etc. We had half board as found it easier with a family and the food was very good. Our rooms were fine, comfortable bed. We came last year and that time we had a suite with its own lounge area which was better, but this time we booked very late so couldn’t get that. The hotel is next to the beach and 15 mins walk to the town. So easy to get to the town but also far away enough to be quiet. Nice walk in the other direction for longer stroll along the coast. Some people we spoke to said they had been coming for many years - one couple said for 18 years - so that says a lot. Happy to go back again.

Stayed here last week for five nights. Positives: - the location is great with easy access to the beach, walking distance to Puerto Banus, a quick cab ride to Marbella town & yet in a tranquil sea-facing spot - the staff is mostly polite, courteous & helpful. Helped with a late checkout & patient with questions - booked a junior suite but upgraded to superior upon check in for €100/3 nights. The suite was spacious, with a large sea facing balcony/deck. Not so great: - the overall look & hotel itself is a bit dated, with electrical fittings that were almost falling out in the room - a lot of the facilities are closed, many due to a legal case & some due to the season like beach beds were unavailable - all meals were served in a small cafe by the reception which felt dark, dingy & cooped up vs a spacious restaurant. The cafe felt like a forced one crammed into a small make shift place. - the food for the most part was good but could’ve had more variety for bfast buffet & dinner option.