InterContinental Marseille - Hotel Dieu

One of the most beautiful and well decorated Intercontinental hotels in France. Lobby, rooms and the deck area truly beautiful, 5 star all the way. Rooms very nicely decorated with modern furniture, beds amazing and very comfortable. Location, the best in town, close to the old town (Panier) and the old port within walking distance to all of the shops and restaurants. Staff amazing from check in, the terrace, and the concierge, really appreciate specially Diana and Fabio, merci beaucoup. Breakfast was outstanding on the amazing deck of the hotel with breathtaking views. Service at breakfast can be better, at times not enough staff. Indoor Pool is amazing especially during the hot summer.

I waited in the lobby for two hours. The front desk staff told me to wait a moment, but when I asked a second time, they said the room wasn’t ready and they couldn’t give us the key. The third time I asked, they said the bathroom was broken. In the end, there was no compensation and they wasted two hours of my time without even offering an apology. The staff were also very impatient. This hotel is not only expensive but also terrible.

I would rate my stay a five, but the subsequent service has been awful. We were overcharged on our bill because dinner was charged twice. After a very early morning conversation with an employee who insisted the bill was correct, he proceeded to process the final payment. After becoming more alert with breakfast and some coffee, I returned to the front desk and met with Diane, who assured me we would get a credit. For some reason, she explained that they could not process the credit until the next day. Okay, fine. We left the hotel and I reviewed my bill daily. No credit. I emailed the hotel and was told that the credit was processed and I’d see it in a few days. It has now been 11 days and we have not received the refund of 206 Euros. I have disputed the charges to American Express. In the meantime, the man who promised the refund has not returned my email. This is a lovely and comfortable property. I simple warn that you must scrutinize your bill before your final payment.

The highlight of hotels are prime location near the old port, cafe and restaurants. In addition , the food and dinner at Brasserie Les Fenêtres are excellent. Most of staffs are attentive except some at reception area. However, the style of the room is pretty standard. Comparing with other IHG, this may not the same level as others.

The hotel accommodations were exquisite! The location could not have been better! The service was top notch! One of the managers -Léna-Rose was thoughtful, professional, caring, and friendly! She made my wife and feel like we weee home! The lady who checked us in for breakfast daily was always classy and professional! A waiter named Arthur Scemama always went above and beyond to assure we had what we needed in a timely, professional, and kindly manner! He was articulate and displayed leadership!