Sofitel Melbourne On Collins

We were made to feel special at all times. From check in to check out all staff were friendly, professional and helpful..

During the check-in, the staff put on a "smile" without saying a word during the whole process. When I said hello to her, she just ignored and looked away. What a shame, it was a bad and indecent experience indeed especially when this happened during the beginning of the stay.

I travel a lot for work and pleasure so I have experienced plenty of great and poor hotel stays over the years. Among others, I know the Melbourne hotel scene quite well, having stayed at the Sofitel for the first time 20 years ago but having also experienced the likes of the Langham, Park Hyatt, Crown Towers and many more. Let's make it simple, of all of those, the Sofitel is my long time favourite and the hotel I tend to choose whenever I can and my latest stay was close to perfection. I'm an ALL Diamond member and had booked two rooms on ultra busy Anzac day weekend. I was contacted by the hotel beforehand as they didn't understand why they had two bookings in my name (that's the Accor website playing tricks! ;) ) but we clarified and arrived after 40 hours of flying to find out that we had been given the best upgrades we could have dreamt of. Nice in room amenity with bottle of wine and cheese plate in my room, Club lounge access, which remained a pleasantly relaxed setting even at such a busy time. The suites were absolutely fantastic and I thoroughly loved the bathology experience after the long flight , which happens to be a very original creation as well as a homage to the city of Grasse. Check in staff, Club staff, housekeeping staff and everyone was just super nice. In short, that stay was perfect and I can't wait to be back to the hotel... tomorrow! Thanks for giving us such a perfect stay and treating us so well as diamond members.

Views of Melbourne and the bay . Had access to the Club for breakfast , afternoon tea , and evening canapés . Very relaxing atmosphere

Thank you to Terence and to Mia, Derek & team for another wonderful stay during a very busy time for Sofitel with a full house. Nothing was a problem and always have a smile on their faces and giving everyone they were looking after their full attention. Thank you again and of course we will be back!!!!