Booked the club room for a two night stay so we had access to lounge facilities. After notifying the hotel of our early arrival from a long haul flight, we were somewhat frustrated to find the front desk to be both unhelpful and unwelcoming. Room allocated was not the city view we had booked and sound transmission from adjoining room TV went on until early hours. Club lounge was ok but very understaffed. Not worth the price bracket and far below the high Sofitel standards in other regions.

The room is amazing! Located in a middle of CBD As ALL gold member Welcome amenity are provided No upgrade ( understandable ), Anyway the room I got is good enough Drink voucher are provided Very tasty small chocolate gave while check in Fast check in and easy check out I love pillow menu even some are not available on that time, As an asian we love to have bolster 😂

As this is the second time this has happened to me I feel compelled to write this review. My husband and I spent this past weekend 27/4 & 28/4 at the hotel through a Luxury Escapes experience. We had a Prestige Suite with Club Benefits. It was a pleasant experience, however, the hot canapes were rather underwhelming. The payment was made through LE and this was confirmed by the person at reception at checkout 'You are all good to go, this was paid through LE' he said. Imagine my surprise when I discovered a large amount was sitting in my 'pending' account on my bank statement, not the $100 for incidentals which was originally told to us. I immediately queried this last night and was told someone would call me back - no one did. I emailed the Club Sofitel team, no response. I called the desk this morning and was offhandedly told that the account would be credited but it would take a few days for the bank to clear the amount despite the fact that this was affecting our credit limit. No explanation was given and this really irritated me because the same thing happened last year when 3 rooms were paid for prior to checking in and the exact same thing happened with amounts being withheld for accommodation expenses despite it being paid for already. It took a while (days) for the accounts department at the hotel to sort this debacle out!! I would suggest people be very mindful of this, if you don't check your account you could be paying double. It has left a very bad taste for sure, doubt whether Sofitel Melbourne will be seeing us again anytime soon......

The hotel is located in a nice part of town with great views and courteous staff, however, I checked out early because: 1. As soon as I entered my room, I noticed a slightly sour musty smell which I later discovered was coming from the pillows, like they needed to be washed badly or thrown out. I asked for them to be changed, which they did, but by then I’d become skeptical about the overall cleanliness of the room. 2. I read that they refurbished the rooms in 2022–where? Couldn’t tell, especially the bathroom which was in poor shape. See photos. 3. Robes have seen better days. Same can be said for towels. No extra blanket in the room. 4. Rooms are not well soundproofed. Even though I was on L45, I could still hear the hum of traffic noise, voices from next room, and entertainment from downstairs. 5. The furnishings in the lobby and public lounge look tired. Also note that there is no pool, sauna or spa here (in case you’re looking for that information), although you can request an in-room massage. I left early mainly because I couldn’t trust the bedding, and the noise infiltrating the room. Overall, Sofitel in Melbourne seems to be well below the standard of the Sydney, Darling Harbour one which I stayed at last year and enjoyed. I thought that the standards would at least match since it’s the same group. Do not recommend.

Fantastic hotel. Stayed 4 nights. Our room was on the 40th floor. Hotel is in a terrific location on Collins St. Easy walking to many cafes, restaurants and bars. Room was spacious and well appointed. Great bed and pillows. Used the gym on 36th floor every day during our stay. Definitely among the best equipped hotel gyms I've experienced. What stunning views! Enjoyed wine, cocktails and snacks at the Atrium. Will definitely return.