W Melbourne

Our stay was fantastic up until our last night when we assume was the cleaner decided to set 3 alarms on the clock (which we never touched once, who needs alarms on holidays) all went off around midnight! Was not happy. Told the man at reception upon checkout and he didn’t seem too fazed, apologised and said he would note it down. Again not happy!

First time stay here at the W Melbourne, and from the moment we arrived, the staff were incredible. Stayed in the ‘fabulous’ room and it was just that.. fabulous. Did I mention the automatic toilet, with heated toilet seat?! The room was plush, sexy and super comfortable for 3 girls sharing. The room service was quick and helpful. My friend was brought a gorgeous red velvet cake for her special milestone birthday, and it was delicious. Such a wonderful and thoughtful surprise from the hotel. The pool area was lovely and warm, after a cold day out in the city. Curious bar was also fantastic and the staff were friendly and knowledgeable. Cocktails were great! This hotel and its staff were nothing short of amazing, and I don’t know how anything else will measure up!

I love staying at W Melbourne and always book it for work trips. The staff go above and beyond with early check ins, room upgrades (often) and late checkouts, where possible.

Lovely hotel in usual W style, doesn't disappoint. Cracking service and lots or quirky goodness to make you smile.

As a Marriott Bonvy regular guest, W Melbourne was extremely disappointing. I have stayed in W all over Asia and luxury service was a norm and always consistently till Melbourne. Complete let down. 1. No 24/7 IRD 2. No 24/7 housekeeping or engineering even. 3. Rooms and hotel in general was rather disappointing, small and cram. 4. Long queue and not enough staff at front desk and Lollo restaurant 5. No turndown service or extra amenities 6. No hosts around to assist with request, concierge also not at the desk. Front desk brought me to concierge desk and was not sure where concierge was. Lack of communication. 7. Staff service severely lacking. Not luxury at all. Only one of your Duty Manager seems to understand the concept of luxury service. She was very hospitable and helpful. She actually took over the role of concierge to assist me with my request and provided recommendations . Was not surprised to find out that she worked for another Marriott in Singapore, truly well trained and anticipated my needs. 8. Room key not working twice during my stay! No attempt to assist me to the room or check the door. 9. Aircon in the room doesn’t seem to work, when I called twice in the middle of the night I was told that I had to wait for temperature to lower and no engineer was available until 8am the next day. No other alternatives. Need massive improvement, not sure if hotel deserves the Marriott brand or even the W name. W Hong Kong, W Bali and W Singapore service was impeccable. W Melbourne is no where close.