Amazing experience. Staff is super friendly. We had an excellent experience. The pool was beautiful and the food delicious. Very attentive staff. Can’t wait to come back annd visit this beautiful place again! Would definitely recommend.

We arrived late in the evening, check in was easy. The bellman was very helpful in explaining the room functions. Beautiful decorated rooms and resort, magical experience. My kids loved all the pools and waking through the garden. Don’t forget to try the spa! Can’t wait to come back!

It’s more a 3.5 than a 3. What’s great? Beautiful property that is the best of both the new (modern pools etc) and the old (gradios hacienda). Lovely spaces between the huts / rooms. What kills it is service? Breakfast is the worst and you have to wait 1 hour for just an omelette and a coffee. And staff really struggles to understand English (worst compared to 4 other places that we stayed around Mexico) the food is also at par If you are not visiting Merida to hang around the property and actually visit the ruins around (as we did) a much better option would have been some of the known chains downtown which actually looked quite nice.

We've traveled all through Mexico and this has first class rooms and high end service and hospitality. The room is as nice as Nobu Cabo. The pool has plenty of day beds and service for a relaxing day. The restaurant has great traditional yucatan and mexican options.

This was the best hotel stay EVER. For reference, we travel internationally many times/year and we've stayed at some pretty great hotels, but this one truly rises above. Our warm welcome from Antonio was spot-on, what a delightful human! Anette at the front desk was so kind to me and my children, her excitement for our stay got all of us excited! The room was BEAUTIFUL. Looks like there's an old/new part of the hotel, ours was the new one. Two beds and a plunge pool. It felt like we were in the jungle but really the hotel is nestled into a neighborhood on the outskirts of Merida. We spent 5 days in Centro, 4 days at the beach, and we were ending here. Back to the room...huge with great towels, soaps/lotions/incense to burn/tv and very private. The pool was delightful, I do wish it was open past 8pm! Pool bar was great for fresh drinks and many cabana/beds for all. We had room service one night and ate at the restaurant the other, both were great. Roberto in the restaurant was lovely, so attentive and kind :) Here is the most amazing part...our son was having an allergic reaction so we were headed out into the community (on Easter Sunday) to find a doctor, but NO, the hotel has a doctor on speed dial who treated him in our hotel room! The appointment and a shot and several prescriptions were all about $75, would have been over $1,000 in the US and the doctor was great! Every single staff member we encountered as an absolute delight. For those who were not happy here, remember you get what you give. I'd be as excited to see all of them again as well as coming to the hotel. There was no construction going on because it was Easter weekend, so I can't speak to the noise much, but it started again before we left and it was the sound of construction, I'm not sure how they expand without working on it? Thank you all!