Andaz Mexico City Condesa

The location of this hotel was amazing. You are surrounded by cute restaurants, cafes and very easy and safe to walk in the neighborhood. Customer service was top notch. Rooftop bar has an incredible view of the city and my morning was amazing after having the breakfast buffet! Overall 10/10 experience and beautiful hotel.

An absolutely wonderful experience, the staff is knowledgeable, helpfull and so friendly! The Andaz has great food and drink at all their restaurants and bar's. A must stay when visiting Mexico City.

In general, it is pleasant stay. The maid cleaning service is bad and did not bring enough water and tower. Otherwise they are pretty good on request.

Poor room conditions; room showing its age and not modern like the rest of the hotel. Broken lamp that, when working (you had to hold the plug to the wall), the light was WAY too bright. It was the only light that could light up the room, super frustrating. The only good part of this hotel is the cafe (coffee is not great but good ambiance) + the fully equipped gym.

I stayed at the Andaz Mexico City Condesa for my 40th birthday trip and wanted to share my experience in case it’s helpful to others. The location is genuinely great — super walkable, lots of places nearby, and the coffee shop in the hotel is excellent. That said, I had a pretty tough time actually sleeping. The street noise was extremely loud at night (much louder than I expected), and even with earplugs it was hard to get any rest. The bigger concern for me was that a few personal items went missing from my room — a cosmetic item, my melatonin and magnesium supplements, and one of the hotel robes. Once I noticed that, I kept the “Do Not Disturb” sign on for the rest of my stay because I didn’t want to risk anything else disappearing, which meant my room didn’t get cleaned for a couple of days. I did let the concierge know and emailed management, but I never heard anything back. For a hotel at this price point, I expected at least some kind of follow-up. Breakfast was also just okay — not terrible, but not what I’ve come to expect from other Andaz properties. Overall, great location and good coffee, but between the noise, the missing items, and the lack of response from management, my stay ended up being more stressful than relaxing.