This is a brilliant boutique luxury hotel in Mexico. What’s stands out is their excellent modern infrastructure and more importantly their brilliant personalised service. The staff absolutely stands out and is at par with the Mandarin or Taj - homely and always keen to help - takes out the commerciality. The neighbourhood is extremely safe (Polanco is an upmarket neighbourhood) and there are tons of brilliant restaurants all in walking distance. The only caveat on location is traffic - getting in and out of Polanco to visit tourist sites etc can be a bit frustrating at peak hours like in most big cities - just make time for it and staff will be able to guide you

This hotel is such a gem!! We had never been to Mexico City and had no idea what to expect. The staff and the hotel were fabulous. The driver was at the airport upon our arrival and he was so lovely. He filled us in on the area and Mexico City in general. He was lovely. We arrived at the Los Alcobas around 3:30 in the afternoon, checked in and went to their restaurant for lunch. The service was fabulous. The house margaritas were for the history books!!! We had 3 each!! The food was so good. I highly recommend the lobster risotto. The staff in this hotel is exemplary. They remembered our names, our service dog's name!! They could not have been more congenial. I wish I could remember everyone's names but they were all so wonderful!! The doormen were always smiling and ready with a good morning or evening, the desk staff were awesome making reservations and answering questions, the restaurant staff seemed to always be working and always ready to make us happy, the housekeeper worked her butt off making our room spotless every day!! I could go on on. I cannot wait to go back for the Thanksgiving holidays. It was magical!!

This is a wonderful boutique hotel. Beautiful functional rooms with lots of storage and lovely amenities. Well located with excellent service and friendly staff. We had breakfast on the hotel and it was delicious. Their chocolate chip cookies are rich and scrumptious. My only comment would be to add a lighted mirror on the desk in the room. Everything else was terrific.

We had an amazing first visit to Mexico City! We are so glad we chose to stay at Las Alcobas! The staff was so kind, knowledgeable & personal. We especially loved Bruno Rendon & Jose Luls. They treated us especially well! The rooms were beautiful, breakfast was delicious & locations was perfect to walk to all the shops & restaurants. We can’t wait to come back again soon!

This hotel is one of the best I've stayed at. The experience was 5 star plus. The property itself is well designed and beautiful; our room was comfortable as well as beautifully designed. But it's the service that is the highlight. Every single staff member was helpful, thoughtful, and gracious. The concierges are knowledgeable and professional. The reception staff was helpful and gracious. And the bell staff were absolutely warm, gracious and thoughtful. A great example was on our last night when my daughter wasn't feeling well, they went out to the pharmacy for us. We didn't even ask, they offered. Congratulations to the management for cultivating such an incredible team of professionals. The hotel was one of the highlights of our trip and we hope to return some time soon.