Presidente InterContinental Mexico City

Well-located hotel for stays on the Polanco side of the city, but the regular rooms are undistinguished for this price range. And the ones located next to the elevator shafts are unacceptably VERY noisy. The staff were all very nice, but the place needs re-work to fit the luxury branding. Noise: At first I thought there was a low-flying aircraft on approach to MEX, but after counting several "aircraft" spaced far too close together, I figured out the continuous noise in my room was the hotel elevators constantly coming and going. I should have paid attention to the reviews that mentioned noise, but I thought they were being sensitive... Earplugs help, if you brought some, but the sound is deep-pitched so you can "feel" it anyway. The noise never stopped for long (it's a big hotel, and maybe the elevators bottom out when not in use), during my 2-night stay. You could hear it during the day but it was especially noticeable at night. I was hoping for some restful sleep between busy days, but it was not happening. There's a *LOT* of rooms adjacent the elevator shafts in a 42-story hotel. All of these will be similarly unsleepable. They even have the heads of the beds pressed to the wall where the elevator shaft is. Sigh. These rooms should be designated as housekeeping storage, or sound-baffled and the beds reversed away from the elevators, or sold only as day-use. Surely these ideas have occurred to management. Putting multi-night visitors in these rooms is an insult to guests at this level of hospitality. Location: Polanco is the most upscale part of CDMX, and it's easy walking access to the museums, upscale restaurants, and points north from here. But note many of the historical sites and instagram-famous restaurants are to the east and south of Chapultepec. First-time visitors should stay in Reforma instead. Rooms: Surprisingly plain, with an open-plan bathroom (sink/counter are in the "bedroom"). It's a great space-saver common in budget hotels, but not what you expect at this pricing. It should be made stylish or eclectic, and the bathroom area should be closed off. There *is* a very nice lobby and a 24-hour French restaurant, plus lobby restaurant-bar, so save this one for a day visit, not a stay. There's tons of other great hotel options in CDMX, and for most visitors locations towards Reforma are better located.

Lovely hotel however my room by the lifts was so noisy with the whooshing sound as they went past all day and night. Good location and good eateries around. Staff were pleasant

I was hoping for so much more from this property after reviewing the materials online; however, overall, I was very disappointed and would never stay here again. It felt like an airport hotel from a more luxurious class/brand (which doesn't mean much). For ease of reading, I've broken my review down into two categories: THE GOOD: *The location is prime as Polanco is just a beautiful, well-maintained, and secure area of Mexico City featuring dynamic and fun restaurants, cafes, and shops with in steps of the lobby. *The view on the higher floors (I'd say over floor 15) is gorgeous as CDMX is fairly flat in the center. You also get a great view of the air quality (which is usually quite poor) THE NEEDS ATTENTION/NOT SO GOOD: *The hotel seems quite old - it really begs for a full refurbishment, and you can see this throughout the property on most levels. *There is ZERO follow-through on any service needs. I had a running toilet (24x7) and called down, and I was told it would be taken care of - not only was it not, but they never communicated back with any update. I had other maintenance needs that were not followed up on, even though the special check-in desk for members assured me they would be handled. Again, zero follow-up or communication, and every time I discussed it, it was as if it were new. None were ever fixed, which is not acceptable. *The HVAC unit is locked for your usage. You can adjust the temperature, but that's it - no control of the fan or anything else, which is an absolute first time I experienced at a hotel. They seemed clueless. *The guest rooms are quite small and appointed with older furnishings. *Noise is a major issue here. The guest room walls are super thin - no joke, I heard 100% of everything from both sides of my room as if the people were in MY room. I'm a deep sleeper, but I continually got woken up by noise from adjacent rooms and from the street level, even though I was in the high 30's. *The bathroom is tiny and unfortunately has mold in key areas, which makes me wonder how clean and well-maintained things are kept. *The Do Not Disturb sign apparently means nothing - even on my check out day, I received knocks as early as 8A asking when I would be checking out (I guess), even though the check out is at 12noon and everyone should know this on staff. Then, an hour later, I get another knock with someone trying to open the door to service the HVAC unit. Totally bizarre. *The breakfast - it's a buffet in a very small dining room, therefore guests are literally sitting within 2' of the food, which had no coverings. I witnessed guests coughing and sneezing near or over the food, which is why I didn't return after the second morning. The options are very sparse and low quality, and the food itself was not flavorful at all. Above all, when I asked for a latte (a standard at any hotel breakfast), I was told there would be an additional charge. I ordered it the first morning and wound up tossing it out and walking x to Starbucks. *The concierge level lounge on 39 was fairly small, and again, with people sitting right next to uncovered food. No thanks. *The room's Wi-Fi was a joke - you couldn't remain connected if in bed. This was tried with multiple devices, by the way, with the same results. *The staff didn't really seem to care about my experience - and I'm a top-tier IHG member. They were not very welcoming at the start - not even a 'welcome' was mentioned. They sent me a text survey to rate how my stay was going, to which I responded with a 3 (out of 5), and nobody followed up to even care why not a 5 (which is what they should strive for), and lastly, when I checked out, there was not even a question about how I enjoyed my stay. Epic fail for a hotel team, and it's pretty clear they need to train their staff - especially front desk! I think they need to give this property some legit attention, as it really needs it.

Very nice room Location is great in Polanco area Many restaurants and things to do close Always a good option for Polanco

We just got back from our stay there and there was a mix of good and not so great. The good: It is in a great location, has lots of nice restaurant options within the hotel as well as walking distance. The lobby and main level is beautiful. They brought up a small cheesecake to celebrate my daughter's birthday. Since I'm a member, they also extended the check out time which was very helpful since we had a late night flight. The not so good: The room was very mediocre and not what I expected based on the photos. The lobby is really beautiful but the room was really average. From the moment we arrived, the ladies checking us in didn't seem very hospitable.. it felt like we were just another guest they were checking in.. nothing special and no real warmth. The housekeeping randomly came at like 730pm one evening knocking really loudly and immediately opening the door without giving you a chance to even get out of bed. Then again the morning of our checkout close to 9am which was really an inconvenience as we wanted to get rest. As much as the gesture of the cheesecake was nice, unfortunately it tasted terrible and we didn't eat more than a bite. Our mini fridge didn't close when we arrived so all the drinks were hot. Overall, the experience was very okay. Not good but not really terrible. I wouldn't stay here again. We stayed at another hotel prior to this in the historic area and it was beyond our expectations and the staff were incredibly welcoming and hospitable. I'd recommend staying at other hotels in the area that may be better.