The St. Regis Mexico City

We were very impressed. Truly what you would expect from a 5-star hotel. Good gym. Small, but nice pool. We did the cooking class and tequila tasting and liked them both.

We spent the weekend at The St. Regis Mexico City and I can honestly say the service made all the difference. From the moment we walked in, every single person we encountered was gracious, attentive, and genuinely kind. It wasn’t just polished hospitality—it felt personal, and that’s rare. The hotel itself is elegant and welcoming, with plenty of thoughtful details that elevate the experience. We especially enjoyed how attentive everyone, and I mean EVERYONE was. Our room was spacious, comfortable, and made us feel at home. That said, if I’m being honest, it’s starting to show its age a little and could use a refresh to match the overall standard of the property. Still, it didn’t take away from how much we enjoyed being there. Also, the gym could use a bit of sprucing up, there are not many options for us fitness enthusiasts :-). Overall, it was a wonderful, no, AMAZING stay, and we left feeling very well taken care of. We’re already looking forward to our next visit.

The staff is what makes this hotel stand head and shoulders above other hotels. As soon as we arrived, the doormen were ready to help us with our luggage and helped guide our entrance to the hotel. The receptionist that checked us in was very kind and helpful in answering our questions One morning during breakfast, we told our waiter we were hoping to visit local markets, but we were a bit unfamiliar with the area. Our waiter, with the help of the concierge, wrote down the name and directions of a local market, where we were able to find everything we were looking for. The doormen, front staff and every other employee we encountered was always kind, courteous and professional. Kudos to the management of this hotel for setting such a high standard of customer service. Because of the exceptional service that we received during our stay, the next time we come back to Mexico City we will definitely return to the St. Regis hotel. Thanks!

From the moment you enter ST REGIS MEX DF- you are taken to another level of service! The concierge went above & beyond for me. My Flight was delayed and a family member was left at DF airport alone. I called and concierge- they handled it all, and sent car service for her. She was cared for at property and even Fed before I even checked in to the hotel. No issues at all. WOW. The Staff go out of their way to make guests feel like Royalty. We had daily coffee (private butler) delivered to our rooms. My butler was awesome and offered tips on getting around. The drinks at the Bar are wonderful and great quality (Best Margarita). The rooms are GORGEOUS and rather large. My family of 4 were very comfortable in our room. Bathroom big and Shower pressure excellent. Concierge Team is (ALL of THEM) are excellent and I tipped them daily for their help. They made daily Dinner reservations for my Family and suggestions for sight seeing. They have the best Attitude and enjoy helping Guests. I HATED to leave the Property when we departed for Puebla. Juan Angel (General Mgr) super professional and runs a great Hotel in DF. I have travelled +40 countries and 1st time staying at a St Regis Property. This Property is perhaps the Best Luxury Hotel I have ever visited globally. Sincere thank you to Juan Angel and the wonderful caring staff @ ST REGIS MEX CITY! I will be back soon . This is the only hotel I will stay when visiting MEX CITY.

From the moment I arrived at the St. Regis Mexico City, I was completely blown away. This wasn’t just a stay it was an experience I’ll remember for a lifetime. Every single team member went above and beyond, from the incredibly attentive butlers, warm and welcoming bellmen, the professional and kind front desk, and the thoughtful and knowledgeable concierge team who anticipated my every need. A special thank you to Chef Daniel, whose culinary talent turned my meal into a work of art. His passion and creativity truly elevated my stay. And to Daniela and Marianna, the incredible managers who made me feel like royalty every step of the way your hospitality and care did not go unnoticed. This trip was unforgettable because of all of you. Thank you, St. Regis, for setting a new gold standard in service and making me feel so special. I can’t wait to return! Special mentions: Cesar Velasco, Gustavo, Arturo, Efren, Garo, Daniela and Angel