W Mexico City

The hotel is in a very fancy neighborhood; it's safe, walking distance to many restaurants and businesses. Also walking distance to the Reforma avenue and even the museum and the park. It's a fancy and hip hotel, as all Ws are. There is always lounge music playing even in the morning with several restaurants and bars. The decor is eclectic but I am sure some will find it over. Service is good and very professional. Check in was a tad slow. Elevators can be slow, took me 10 minutes of waiting to get my elevator one morning. The rooms are very spacious and nicely decorated with coffee machine, safe, nice toiletry and great bathroom layout; all glass with a view over the city. On the floor I was on, 11th I believe they had some quick bites in the morning and evening; yogurt, snacks, coffee etc.. Breakfast in the hotel is good not great; the fresh berries are top quality but they could get some better muesli or granola instead of cheap corn flakes for example. I understood that it was around 30-35$ if one were to buy it separate; that's a lot. Overall great hotel with no major complaints.

The hotel is beautiful, but unfortunately, there is nothing behind the façade. It’s like a gorgeous face until they open their mouths — all looks, no depth. Service is inefficient, responses are poor, and the basics you would expect from a hotel of this category simply don’t work. It may be fine if you don’t care whether your room is cleaned on time or whether the amenities actually function, but for those who value service and reliability, this hotel falls short. Do better. Be better. We had high expectations and they were dashed, we do not recommend this hotel because in fairness nobody really seems to care so we don’t care to return.

Last week we stayed at the W Hotel for work, and the experience was mixed. The hotel feels quite old. The breakfast was tasty, but the coffee was disappointing. The staff seemed a bit distant, except for Arturo at the door, who was very friendly and always smiling, and Eduardo at the bar, who makes amazing margaritas. I really enjoyed his talk about Mexican wines and learned a lot. The taco event, however, was a bit bland. It’s a good hotel overall, but it doesn’t quite capture the true W experience.

We stayed a week in W in Mexico City for work and expo. The hotel is in a great location in Polanco. The suite was very nice with great views everywhere!!! We had windows in the shower in the toilet, everywhere we had windows no joke!! The breakfast was great!! Friendly service. Very nice hotel.

I’ve stayed at the W Mexico City a few times, and while my visit last year left me feeling like the signature W vibe was fading at this location, this year’s stay was a completely different story—in the best possible way. The energy is back, and the improvements are unmistakable. The renovated spa is fantastic, and Cesandari, the spa manager, made sure the experience was top-notch. There’s also an exciting new speakeasy tucked away in the penthouse that adds an extra layer of cool to the property. The Insider team, led by the incredible María José, went above and beyond—especially when helping me track down W Mexico City merchandise for my son’s collection, and the amazing welcome package. Luis at the concierge desk was spot on with his recommendations. I also had the pleasure of chatting with Rainer, the General Manager. It’s clear he’s the driving force behind the upgraded experience across the board. His leadership shows in every detail. Unlike last time, I left this visit already thinking about when I’ll return. W Mexico City is back—and better. Hope to see you soon.