I needed a much needed Spa, Pool & Beach day and this is one of the Top destination experiences in Miami! The Spa amenities are awesome with many different Hydrotherapies to experience with Sauna, Steam, Igloo shower, Jacuzzis and loved the tropical storm showers, very friendly and helpful spa attendants keeping the area super clean, loved the tea and refreshments, This property is right on the beach so we had access to beach with lounge chairs and beach service with great cocktails, A great day out and day pass experience! Thank you !

After numerous phone calls, emails, and extensive communication with Estefania, Faustine, and other team members while I was out of the country, I made several requests to speak with the spa manager. I was disappointed with the services provided outside of the spa. Very little attention was paid to the details I spent hours and thousands of dollars planning for three important people in our lives. I felt very disappointed, as I had anticipated, while planning. It took 4 days to arrange spa services for 6 people, which was a red flag. Not receiving a call back from management was disheartening. I will update this review every month.

It is important to highlight the excellent attention that Bridgi gave us since our arrival at the spa, always aware of what we needed for our comfort and relax. I will definitely return and recommend it to my friends and family.An excellent place to relax and forget about the world.

What a major disappointment. Three friends and I had been anticipating this fun girls trip to a spa and beach for over a month. From the time we got there to the time we checked out, every person we interested with at the front desk of the hotel lobby and the front desk of the spa ranged from incompetent to purposefully rude. The exceptions are the lovely women who work in the spa area and the women who provide the spa services as well as the women who clean the rooms. Our experiences included being overcharged for treatments, being charged for treatments we did not receive, being treated with disdain and disrespect when asked to rectify the overcharges, having a construction worker walk into a treatment room during a facial, being jarred awake during a $250 treatment by drilling and hammering, being told the wrong times for treatments, the wrong treatments that were booked, needing to explore 5 floors to find a working ice machine, and experiencing several of the features of the hydrotherapy room not in service at various times during our five day stay. My favorite was arguing over a $36 charge for a service we did not receive. We had to escalate it three times to two managers. We truly did not receive the service but honestly the principle of not refunding $36 out of close to $8,000 is so petty. The amount of money we spent on this vacation compared to the experience we had actually makes me a little physically ill. We knew we were indulging a lot. And we would pay for it. Except it wasn’t luxurious and we didn’t feel special, welcome or respected from start to finish. Please save your money or use it someplace that will respect you.

Overall, I was pleasantly surprised by the Carillon and had a very good and relaxing visit. While others have correctly pointed out that it is not truly a 5 star property, I think it does live up to at least 4 stars in terms of quality of the rooms, the amenities and overall atmosphere. If you are passionate about health and wellness it is a great place to stay and there are many more pros than cons. It is in a great location in a quieter section of North Miami Beach and has a Publix across the street which is very convenient. When I checked in, I came in first thing in the morning and I was extremely happy that the hotel was able to accommodate my early check in request. That was a huge plus. I did not get an upgrade however despite booking with AMEX Fine Hotels and Resorts. It would have been a nice gesture for the front desk person to offer a complimentary breakfast upon arrival as I was waiting for my room to be ready and since no upgrade was offered and I had a complimentary breakfast offer throughout my stay. However this was flatly and somewhat rudely denied. The hotel will offer you a complimentary spa treatment as a makeup for the lack of upgrade but the items offered are more like sample treatments and are not really of any significant value. Pros: 1. My room was very nice. It had a partial ocean view (which they call ocean view as opposed to ocean front which faces the ocean directly). I would highly recommend getting a room with a balcony as some rooms do not have windows that open. Rooms have kitchenette and are very much like a luxury apartment. The rooms are very quiet and there is very little noise from other rooms or hallways. 2. Very nicely appointed gym which is open 24 hrs. It would be nice to have more variety in terms of kettlebells, and there isn't really a bench press to speak of, but it has plenty of equipment that gets the job done and was never that crowded. 3. I had a great massage at the spa and enjoyed the sauna daily. They also have a great rooftop pool for relaxing and swimming laps. They do not have a cold plunge in the spa and should definitely consider adding one. Sauna could be hotter. 4. Tons of great fitness classes daily to choose from. 5. Very easy to get a beach chair and umbrella and the beach is nice. Beach staff are pleasant and helpful and there is not a long wait to get help to direct you to a chair. More effort could be made to ensure the beach area is kept clean however and in order to be a truly high end resort, I would suggest an upgrade to loungers with cushions which are way more comfortable than the current ones. 6. Hotel property is well maintained and has a very relaxing, quiet, and stress free atmosphere. Clientele are generally upscale couples and families. If you are looking for the trendy vibe similar to the W or the Edition in South Beach, this is not the hotel for you. 7. Staff are generally helpful and courteous. Maids did a great job both during the day and at turn-down service in the evening. Cons: The Strand Restaurant was by far the worst part of the hotel. Service is agonizingly slow, and having to be made to wait for a table when the restaurant was half empty was very frustrating. Wait staff are inattentive and often disappear for long periods of time, and food at breakfast was average at best. Seating outdoors was offered on some days and others not. Tables by the window offer a view out towards the beach but are not shaded so when they seat you there it gets very hot and you are blinded by the sun. In summary, it is the little things that the Carillon can improve upon to make it a 10/10 experience but overall, I had an excellent stay and would definitely consider a return.