Just want to pass along that Gwendolyn was absolutely fantastic! She came for room service breakfast on a morning where I was not feeling great, but yet she literally sang me happy birthday in a beautiful voice and game me a hug and blessed me. It was such a surprise and tbh it made my whole birthday weekend. Thank you Gwendolyn and Eden Roc for making me feel so special.

Amazing! Great food at Ocean Social, the setup with ocean view, can be better. The staff was great, very knowledgeable and service-oriented. The rooms are spacious and the balcony is huge. The view form the room is the best, not many hotels in Miami beach give you this much balcony space and ocean view, you can see miles of shore. The staff was awesome, and I got a complementary welcome drink during check-in. Will be back!

This hotel is excellent in every way. Starting with the valet, to the front desk and then WOW the rooms are incredible. We had an ocean view king with balcony and it has the best veiw. SUPER comfortable bed and very spacious large room, bathroom and wardrobe storage. You can even see the ocean while you shower. The service is 5 stars throughout the hotel and the pool + beach. Nice touches with filter water dipsensers all over the property. Staying here everytime I come to Miami Beach.

Booked this through our Chase points. Amazing upgrades for our 25th Anniversary. We were in room 2125, literally best room I have ever stayed at in my life. Beautiful beach and pool too views, stars, sunrise. Many thanks to all at Eden Roc that made this stay special - Augustine at Bell Desk, Jemima Desir at the Front Desk, Jasmine on the phone, and David and Gwedolyn from room service. Many thanks for a spectacular 12 hour layover stay!

A group of 11 of us stayed at Eden Roc for my 40th birthday celebration over Mother's Day weekend. We all purchased ocean view rooms. While the view was beautiful, the poolside and ocean service was awful. Every drink ordered took over an hour to receive and we had to ask multiple times where our drinks were. There was no one in charge or a clear person to go to with issues while outside. For the price you pay in resort fees and for the drinks, you would think the service would be better. The bartenders in the lobby were better, but the whole point of the vacation is to be outside enjoying the resort. The air-conditioning also was not working in the hallways of the resort. It was so hot and muggy. It took forever for our rooms to cool down enough to sleep comfortably. The carpets were dirty and very outdated. We stayed for 4 nights, and the service never got better. I was extremely disappointed and will not be staying at this hotel again. We ended up spending time next door at Fontainebleau to drink and hang out. They have better service and nicer amenities.