Armani Hotel Milano

I usually stay at Armani Dubai in the Burj Khalifa, where service is flawless and staff go above and beyond. Armani Hotel Milan, however, was a huge disappointment. At the spa, my daughter was refused entry even with parental consent, and the duty manager was dismissive when I raised the issue. Breakfast on our first morning was equally frustrating — my daughter waited over 15 minutes for assistance, and even after I requested help, service was slow and indifferent. For a 5-star property, this lack of attention and care is unacceptable. Milan simply does not reflect the Armani standards we have come to expect.

The hotel offers a beautiful setting, but the service experience is inconsistent. During busy periods, staff attitude and attentiveness seem to drop, while at quieter times the approach feels different. The reception welcome came across as rather nonchalant, which can leave guests feeling less valued than expected from a 5-star property. A bit more warmth and consistency in guest care would make a significant difference.

Brilliant central location, bright and airy communal spaces (restaurant, bar, and lounge etc), comfortable rooms and beds and excellent modern facilities, fabulous staff (all of them we met from check in to check out), good food BUT the rooms and corridors in the hotel were very dark and whilst I know this was probably an Armani style based issue, it was a bit of a negative.

International fashion photographer, traveling the world for my amazing work, fashion week, meet the best people, enjoy hoteling, and best of all, spending my birthday in the beautiful Armani hotel Milano, where my passion about my photography all started. Spending my birthday in the capital of fashion, its extraordinary, and celebrating it at the Armani hotel is a soul the perfect match. The hotel always been spot on, the atmosphere is great, live dj music in some days of the week, the service always been royalty to people seek the luxury of lifestyle and feel the experience of what's the Armani all about. While I finished my fashion week, casting models, photo shooting magazine editorials, to have some time alone, and have a nice simple dinner at the Armani hotel restaurant, I ordered starter, main, deserts with some drinks. As you know, Im always always always honest about everything I say, and believe me, I have no problem say what's on my mind, if something bothering me or I dont like something. While I was eating, I found the taste of what I order, was not there, something was flat, missing, in another way, not that great. Once I made small comment and direct them to what I didn't like, its amazing how the service works over there. Mrs. Ilaria Grechi the quality manager of the Armani hotel, say with me to listen and understand what went wrong and why and how. I was amazed how really how they took such a thing very serious and they want to fix it right way, and they really did fix the issue but they even made it better, just to leave with a great experience that Im not mad or annoyed from the taste of food what was not right. The way they handled and treated the situation is a million dollar feeling to anyone just thought its like, ahhh, I will not come back again. But the way they do things specially Mrs. Ilaria Grechi she was really amazing to be there for such a thing when it happen. I came also the next day to have lunch, been greeted by the managers of the hotel, they made sure all was ok, and whatever happen before, they took care and made sure things like that should not happen. Every time I go to Milano, Armani is like a home to me to visit, even to eat and drink there. And the way they hand anything goes bad, this is acutely more important than the amazing perfect things they usually do on daily basses, and that's what counts. I cant wait to for next fashion week in Milano, to visit the Armani hotel again. Spent my birthday there, was something for sure to remember, and my birthday also its a women international day, 8th March. Two amazing celebration in one day, in the one amazing hotel. What do any reader take from my review. Beside the hotel is almost perfect if you like everything neat, clean, smell amazing, the whole experience is such to remember and believe me, nothing to regret, is the fact when something is bothering you, or feel something not right, they listen, and do whatever to fix it to complete from 99 to 100 percent. This is when I say, if things are not perfect, they listen, and they will do their best by professionals to make it perfect, and whatever you pay for, its worth it for you as its worth it for them, cause whatever they take, they give, and this is when each other hotel with issues to learn from. As you dont keep people and clients happy, but they keep talking about you in positive way to everyone, that everyone want to be the same place that you were there, and been happy like no tomorrow.

I went to Armani/SPA a couple of days ago, and it was such a great experience. Maybe because of Monday there were a few people and the atmosphere was incredible and relaxing. The best part of my visit was the body treatment by Giulia, a lovely blonde therapist. She worked it out with the medium/hard pressure I asked for - this was amazing! I did the Fluidity body treatment with aromatic jasmine oil. What I loved most is that they give you an extra hour in the relaxation area with any treatment you buy. You can sip herbal tea, enjoy the beautiful city view from the jacuzzi, and try the sauna and steam bath, which were perfectly heated. The ice fountain was also a fun and refreshing way to cool off. Compared to other similar places in Milan, this SPA completely worth it, I can highly recommend it.