Avani Palazzo Moscova Milan Hotel

This Italian trip for us was about enjoying refurbished buildings being brought back to life in creative ways and Avani was chosen for that. Loved the cutesy take on a restored former train station - our corner suite on first floor was room was well-designed to maximise closet space and personal comfort. Fluffy bathrobes!!! However, we could hear the trams and traffic clearly - ear plug if it bothers you. The restaurant and lobby floor toilets are tastefully done. Breakfast offers fresh fruit, small warm selection and juices - feels bottled but is okay. Although there wasn’t much eggs left but the service did offer to make some for me - when we breakfasted there was just 3 of us. Service wise I received was great & friendly - from the security / door person to the check in/out, we could check in early and received upgrade and handwritten welcome thanks to GHA status. Walkable to Eatly and straight flat walk to the other train station in Milan - I forget the name - can take train direct to Malpensa airport. Lots of restaurant options within walking distance and tram stop just outside. I do have to say that the photos I saw somewhat made the hotel look larger than it really is - the front porch / drop off area was a much shorter walk than what I thought I saw. Same for the rooms, lobby and restaurant area.

We had a very pleasant stay. Hotel room was lovely (4th floor). It was spacious, comfortable and had everything you needed. Lovely staff, impressive reception area and welcome. I think however, the ground floor communal areas could be better. The 247 snack bar type lounge was well furnished but cut off from other area really and was always empty. The bar area could be improved by removing the somewhat bizarre fish counter. Replace that with extra seating, sofas and it would be greatly improved. A good location for walking to Garbaldi and main attractions

We have just returned from a 3 night stay, from the moment you will in the staff are attentive friendly and so helpful. Honestly I can't specifically name one member of staff as standout as they all were super helpful. We were kindly upgraded and the junior suite was amazing, finally a hotel that literally has everything you need, the toiletries I brought went unused as the complimentary ones were gorgeous, such useful and thoughtful toiletries, it made such a change. We didn't eat at the hotel due to the tours we had booked but we did enjoy a drink in the relaxing bar and the restaurant looked lovely. Have already recommended the Avani to friends and family who say our trip looked great as it was made even better by staying here. Comfy beds, dressing gowns, slippers, coffee machine and fridge. Every little detail was ticked for us. 5*

Don't like leaving negative reviews but this was just so-so. The staff are super nice and well-intentioned but there were a few things that weren't ideal. -Room was facing the street and super noisy. We found the skylight somewhat hard to use and learned to live with the light streaming in during the morning. -The shower was leaking heavily throughout our stay for 10 minute periods and then it would stop and start again at random periods. -Room was tidied which we appreciated but they didn't bring toilet paper when we had none -No robes were left in our room for the spa and the spa attendant was not happy with us for that. It also smelled pretty bad in there. Nice idea but way too small for this many guests. -We had the hotel call a taxi and it never came. The front desk person who called the taxi was sitting 5 feet from us but she didn't say anything as we waited 20+ mins. We did not know how the system worked but assumed she did and would've noticed. We had to bring it up and have her call another. We almost missed our train.

Very disappointed, booked the junior suite, it was very small. It was like 1 regular room split in 2 parts. Not much leg room to get around the bed. Also, I was excited for the spa being included, to be informed at the desk we get 30 mins total for a 5 night stay. Very confusing, should get 30 mins for each night. Staff was friendly, except door guy was hit and miss if he would open the door for you or stand there serious. Our room was very noisy as well, right by the tram station pickup and cars honk all night. Hard to walk with luggage from the train station, so not close. Save your money, don't book the the junior suite, no perks as promised. Had of extra stuff that took what little counter or desk space you have. No prices or complimentary signs on the extra stuff.