Bulgari Hotel Milano

We had the most incredible stay at Bulgari Milano. The service was beyond all expectations- in particular the Operations Manager, Manuel. We have never been looked after so well. Our rooms were amazing. The restaurant and bar was fantastic. The hotel and each and every staff member were just so friendly but at the same time completely professional. We were so impressed by our stay here, we have now booked the Bulgari in Paris and the Bulgari in Rome for our holiday in May/ June this year. The biggest thank you to Manuel and his team!

The concierge had since left since I had had her make Rez. So most of my Rez in restaurants were not made. The new concierge forgot after three attempts. The staff is inexperienced. I left a small item when I departed the room. The hotel never called. I reached out to them 3 days later and they confirmed they had the item. $100 to ship back to me. Why hadn’t they contacted me? Who knows. The food in the restaurant was terrible. Not up to the standards of a five star.

This is on our top 10 list of one of the best hotels we have ever encountered. From the moment we checked-in, we felt swept off our feet. Our every wish was fulfilled. They asked us what we wanted for lunch and when we said “pizza” we were given a reservation at one of the best pizza places in the city and led to the hotel car before we could even think. Then when we said we needed a piece of luggage for our purchases, one was quickly bought and delivered to our room. Luca, our butler was so attentive and helpful. The room was specious and the guest gift of Augustus Bader products was over the top. Loved the breakfast and dinner at the hotel was memorable and fantastic. We have stayed at the Mandarin and Portrait in Milan and this is our new favorite hotel in Milan.

I stayed at the Bulgari Hotel Milan in September 2025, and while much of the property has its charm, my experience at the bar outdoors was not desirable. The garden setting should feel serene, but unfortunately there were so many pigeons, and the floor area was noticeably dirty, which detracted from the luxury atmosphere one would expect at a hotel of this level. The staff were friendly and polite, but I was surprised that they were not properly fitted with wardrobe, which did not align with the otherwise high standards of the brand. Overall, the outdoor bar experience did not meet expectations for a five-star luxury property.

Dear Goffredo and ENTIRE team, I can't begin to express my love and appreciation for this hotel and your staff. You created a memory for me and my family that will last a lifetime. We think of it every day. I look forward to seeing you again soon.