Palazzo Parigi Hotel & Grand Spa

No visit to Milan would be complete for me without staying at this beautiful hotel. It's definitely my favourite in Milan. I love the bar, restaurant and breakfast courtyards. Not to mention the outstanding pool and spa facilities and exercise areas. They are outstanding! I feel so at home when I walk through the door of this wonderful hotel and so happy to be back in Milan. Thank you to the staff and management for having such a high standard of service and attention to details. I will always return!

My husband and I stayed at PALAZZO PARIGI for three nights. The rooms are very clean, and comfortable. My favorite part of this hotel was the elegant dinning room where the cafe and bar are. They serve the best cappuccino in all of Milan! Breakfast served in the conservatory overlooking the garden was delicious as well. The only reason that I did not give it a 5 star is the location. It is a few minutes walk to the shopping area but there is no cafe or shopping street nearby. You feel like the hotel is not central.

We stayed at Palazzo Parigi in March 2025 to celebrate my birthday with friends and family. While the hotel itself is undeniably elegant and well-appointed, our experience was significantly tarnished by the unprofessional conduct and dismissive attitudes of the front office staff. Upon arrival, after a long and exhausting flight, we expected a warm and seamless check-in process. Unfortunately, our experience was the exact opposite. The front office mishandled our reservation and did not offer any form of apology or acknowledgment of their error. The staff repeatedly questioned us regarding who was responsible for settling the bill, despite clearly stating multiple times that all charges would be under one account. The implication felt like a subtle accusation, as if they doubted our ability or willingness to pay. Additionally, the staff inaccurately associated our party with another group of Asian guests checking in simultaneously, creating unnecessary confusion. When clarifying that our party consisted of ten people, the front office personnel condescendingly remarked, "You don't look like you're just ten people," further implying distrust and discomfort on their part. This was both insulting and offensive. Moreover, they persisted in attempting to charge us an extra person fee, despite our reservation explicitly covering ten guests. This insistence bordered on harassment and significantly marred our initial impression of the hotel. Adding to our frustrations, when being escorted to our rooms, a staff member singled me out, incorrectly claiming that I had received all the room keys before ensuring all rooms had been properly checked in. This not only caused annoyance within our group but further exemplified the disorganization and rudeness we encountered throughout our stay. Lastly, it has been over a week since our stay, and my loyalty points have yet to be credited—a disappointing oversight from an establishment of this caliber. In summary, despite the hotel's beauty and facilities, our overall experience at Palazzo Parigi was deeply affected by inappropriate, dismissive, and borderline racist interactions with front office staff. Given the significant flaws in service and hospitality, I cannot recommend this hotel nor consider returning in the future.

Amazing hotel in Central Milano. The best service in any hotel we have stayed ever in Milan! A superb room, great breakfast, very caring staff and a lovely swimming pool, jacuzzi, steam and Sauna apart from ice tap. Every room service request was serviced in 5 minutes!! Will definitely stay here even the next time!

As a travel professional who is seasoned in the best of the best, I was incredibly impressed with Palazzo Parigi hotel. From the impeccable service, beautiful design, and amazing overall guest experience, Palazzo Parigi is now on my list of one of the absolute best hotels I have ever visited.