Rosa Grand Milano - Starhotels Collezione

Overall great experience. But most importantly exceptional service from Fabio (Head Concierge). Extremely supportive and helpful. In addition to his professionalism, he took time from his personal time and went the extra mile to help us.

Right behind Milan Duomo and Galleria Vittorio Emanuele II, the location is excellent. It is also well connected to other eating places. Rooms were big, clean with loaded with all the necessary amenities. Incase you need something, ask them and the provide you. Breakfast had good food, but could have had more options for vegetarian people. Otherwise, bes hotel in milan. You might find it slightly costly, but given what it offers, it is worth it.

A business hotel Impersonal Had to upgrade room, the upgraded room was excellent Breakfast is terrible, cold everything

We stayed at the Rosa Grand two nights at the start of our tour of Italy. When I made the reservation, I mentioned this trip was for our 40th wedding anniversary and we received a room upgrade upon checkin. We had a small Duomo view from our window. Also, a delicious chocolate cake was delivered to our room along with a Happy Anniversary card. That was a nice touch. The room are spread out over several buildings and there is a maze of hallways and ramps to get to your room. We got lost the first time trying to find our way and a very nice housekeeper escorted us to our room. Once you figure out the numbering system, it’s no problem. The room had a desk and chair and it would have been nice to have another chair so the second person didn’t have to sit on the bed.. The lobby bar is large and filled with comfortable chairs and sofas. A welcome spot to relax after sightseeing. The bartenders were so personable and provided great service and recommendations for drinks. The buffet breakfast had a wide variety of hot and cold selections and the servers were very attentive. The best thing about this hotel is the location, only one block from the Duomo and the Galleria. Also, several taxis park right in front so they are always available. I would recommend this hotel for your stay in Milan.

Extremely Disappointing Experience – Not Worth the Price at All I stayed at Rosa Grand Milano expecting a premium experience given the extremely high nightly rate, but what I encountered was far below acceptable, let alone luxury standards. From the moment we arrived, the service was cold and unwelcoming. The concierge was not helpful at all—never smiled, never offered any assistance, and acted like every question was a burden. The rest of the staff followed the same pattern—zero hospitality, no warmth, and certainly not the kind of service you expect from a supposedly upscale hotel. Breakfast was another major letdown. The quality was shockingly poor, with very limited options. Want an egg or just a few slices of cucumber? That’ll cost you extra. It felt more like a cheap motel than a luxury hotel. Cleanliness was also a huge issue. The rooms were not maintained to a high standard, with dusty surfaces and an overall lack of care. To make things worse, there wasn’t even an iron available for guests—not in the room, not on request. For a hotel charging this much, it’s unacceptable. I’ve stayed in many hotels around the world,and In Milan too and this was by far one of the worst experiences in terms of value for money. I absolutely do not recommend Rosa Grand Milano—overpriced, unfriendly, and underwhelming in every way. Avoid it.