Rosa Grand Milano - Starhotels Collezione

A business hotel Impersonal Had to upgrade room, the upgraded room was excellent Breakfast is terrible, cold everything

We stayed at the Rosa Grand two nights at the start of our tour of Italy. When I made the reservation, I mentioned this trip was for our 40th wedding anniversary and we received a room upgrade upon checkin. We had a small Duomo view from our window. Also, a delicious chocolate cake was delivered to our room along with a Happy Anniversary card. That was a nice touch. The room are spread out over several buildings and there is a maze of hallways and ramps to get to your room. We got lost the first time trying to find our way and a very nice housekeeper escorted us to our room. Once you figure out the numbering system, it’s no problem. The room had a desk and chair and it would have been nice to have another chair so the second person didn’t have to sit on the bed.. The lobby bar is large and filled with comfortable chairs and sofas. A welcome spot to relax after sightseeing. The bartenders were so personable and provided great service and recommendations for drinks. The buffet breakfast had a wide variety of hot and cold selections and the servers were very attentive. The best thing about this hotel is the location, only one block from the Duomo and the Galleria. Also, several taxis park right in front so they are always available. I would recommend this hotel for your stay in Milan.

Extremely Disappointing Experience – Not Worth the Price at All I stayed at Rosa Grand Milano expecting a premium experience given the extremely high nightly rate, but what I encountered was far below acceptable, let alone luxury standards. From the moment we arrived, the service was cold and unwelcoming. The concierge was not helpful at all—never smiled, never offered any assistance, and acted like every question was a burden. The rest of the staff followed the same pattern—zero hospitality, no warmth, and certainly not the kind of service you expect from a supposedly upscale hotel. Breakfast was another major letdown. The quality was shockingly poor, with very limited options. Want an egg or just a few slices of cucumber? That’ll cost you extra. It felt more like a cheap motel than a luxury hotel. Cleanliness was also a huge issue. The rooms were not maintained to a high standard, with dusty surfaces and an overall lack of care. To make things worse, there wasn’t even an iron available for guests—not in the room, not on request. For a hotel charging this much, it’s unacceptable. I’ve stayed in many hotels around the world,and In Milan too and this was by far one of the worst experiences in terms of value for money. I absolutely do not recommend Rosa Grand Milano—overpriced, unfriendly, and underwhelming in every way. Avoid it.

We stayed three nights at this hotel as part of a travel package. We had upgraded our room (additional $150 per might) by email to get a room overlooking the piazza entrance. Check-in was relatively quick, involving short 3-4 person lines. However, the desk staff were very friendly and helpful. Our room was spacious and immaculate. We were greeted with a bottle of chilled champagne, likely not part of the tour package. The room included a coffee maker and complimentary water. There was adequate space to open luggage. Food and beverage service were excellent. Several restaurants are available, from “fine dining” to pizza. Prices were reasonable. The hotel is within easy walking distance of the Duomo, the Galleria, and the Basilica of St Stephen. Other attractions, e.g., the Last Supper painting will require transportation. Milan has a good metro service which we used on a purchased tour. We generally used a taxi and prices for this were reasonable. The only cautionary note with respect to the hotel is that the fitness center is currently undergoing work and is unavailable.

I stayed at Rosa Grand Duomo Hotel from July 16 to 19, 2025. The hotel is very strategically located right in the heart of the Duomo shopping district, just steps away from the iconic Duomo Cathedral. The surrounding area is filled with restaurants and shops, and it's only a short walk to Starbucks Reserve and Carrefour Express. There was a slight issue during check-in: although we had booked 4 rooms, one of the rooms wasn’t ready until around 4:30 PM, and we had to wait an additional 30 minutes. The room itself was very clean and tidy. The bathroom featured a bathtub, and the bedroom was equipped with a small fridge, an electric kettle, and two bottles of complimentary mineral water. The space was quite generous compared to the average hotel room size in Milan. Breakfast was plentiful with a good variety, but the highlight was definitely the pastries and bread selection—both in variety and exceptional taste. If you're visiting Milan and looking for a convenient, enjoyable stay close to shopping and cultural landmarks, this hotel is definitely a top choice.