Rosa Grand Milano - Starhotels Collezione

We did not stay in this hotel although have stayed in star hotels elsewhere and they have never failed to please us. On this occasion we stopped at the Rosa Grand Milano hotel bar for drinks and a bite to eat and were met by Giacomo the cocktail/bar man who was incredible! His knowledge of cocktails and serving techniques, alongside his friendly, intriguing personality made our short stay in the bar a wonderful experience! Thank you so much! , this is what makes your hotels and the experience your customers will always remember Well Done 👏

The positives: Good selection at breakfast buffet, rooms were pretty good size, and great location near the Duomo (better than other high-end hotels in Milan). Negatives: Staff was not friendly during breakfast the first morning, rooms and room service was lacking in some areas (e.g. only one bathrobe in a room meant for two people, Heat/AC system was difficult to control, room service didn't replenish in-room coffee and tea even when we followed up, hallways were not well lit at all/very dark and difficult to navigate/confusing. Probably fine overall for 1-2 nights, but wouldn't recommend for longer than that for the price.

2 Grand Deluxe for 5 nights…..at almost full price seasons (compared with other competitors) and what offered was much below expectations! I am travelling for 35 active years/being black member on airlines and gold on major hotels chains. In detail: -initially 2 rooms given with ZERO view (I cannot understand how such conditions still allowed for at least a 4 star hotel! After my complain, changed the other day in 2 much better rooms with very nice view (but we lost sufficient time to repack/transfer) - breakfast room was terrible….not even a single window! It was like a previous parking space which converted to “restaurant”! - even before arrival at the hotel and also on previous check out day, requested for 2 hrs extension (3pm) in order be able spend few hrs shopping in the town and catch up my late evening flight…..but they didn't offer even one of the rooms as requested (only for extra payment and very bad attitude in the reception!) - service in general was below expectations in general (forgot to make up one of the room one day/breakfast was strictly up to service time…not even a minute later…doors closed even few minutes before!…..) - parking service was the most expensive ever paid in my “traveling” life (65 euros/day)… - building/facilities in general in need of renovation/outdated….my bathroom flooded few times due to blocked drains - New Year Eve “dinner party” offered by hotel (a prepaid service at an amazing expensive cost….for what offered) was a very bad surprise for that evening, with poor quality plates/taste and service.I did a complain (via concierge desk) to manager and I never git a reply!….(totally unprofessional attitude). However, concierge department offered unforgettable service/very proffesional people and run that department by their own! Never again….sorry!

Great stay at Rosa Grand Milano, prime spot by Duomo. John at reception was friendly and quick with check-in, he also found us a comfortable room that was just perfect. Clean room, comfy bed, decent breakfast... Solid value for central location. Would surely return!!

Thank you for a wonderful stay. My friend and I stayed for one night in Milan, for the Christmas Markets. The hotel was beautifully decorated for Christmas and was incredibly inviting. Staff were helpful and friendly. The hotel was located in a fantastic location, 2 minutes from the main Duomo.