When in Milan you absolutely must stay at the Westin Palace Milan ! My entire 2 week stay (APRIL/MAY) was beyond fabulous ! the attention to detail, the warmth , and professionalism of the entire staff was incredible ! You will find the location perfect for those who wish to use the Piazza della Repubblica Metro station ....just a few minute walk from the hotel's front door. When you walk into the lobby you are greeted with the friendliest smiles at any hotel i have ever stayed at........and the scent of Aqua di Parma fragrance.......which you will appreciate especially, after a day out and about . The Lobby , Restaurant, Bar areas are beautiful and have so many inviting open seating areas ,as well as, more private ones. The Buffet Breakfast offered a wide variety of options to satisfy International palates. My room , GRAND DELUXE Contemporary (Room 320) was just perfect. This was my 2nd time staying in it ....and i was just as happy the 2nd time as the 1st. The nightly turn-down service was exception. Each night around 7 p.m. i had a ring at my door .....and a lovely attendant asked if i needed anything for the evening ? wow ! superb ! The service by far exceeds other Marriott properties i have stayed at. The General Manager, Alessandra Pagano and Operations Manager, Maria Vittoria Beatrici and their dedicated staff of many .......are really exceptional. It was a pleasure meeting each every one of them .......from the moment of my arrival , Mark - Bellman, Judith G.- Reception , Ilenia-Reception, Carol-Reception, Silvia - Breakfast Hostess, Ilaria-Breakfast Hostess, Hakima-Breakfast Attendant, Anthony-Breakfast Attendant, Evelina and Laura - Housekeeping , Arben and Hemachandran attendants, Antonio- Maintenance , Monica- Express Service Agent, and so , so many other wonderful professional employees. I thank each for making my stay at the Westin Palace Milan a special time to remember ! I HIGHLY RECOMMEND !!!

Very nice hotel with clean spacious rooms, beautiful bar and fabulous restaurant. Many thanks to Ilaria Sfondrini and her team for delivering a great dinner experience for us. The food was amazing, and the service was flawless. Also, it should be mentioned that the restaurant has a great wine list with a lot of great options (we tried Pinot Nero from Castello di Ama, and we loved it).

The Westin Palace boasts a prime location and commendable professionalism from its reception and restaurant staff. However, disappointments arose with a malfunctioning minibar, shower in need of repair, and questionable room cleanliness. Maintenance was sluggish, and room service lacked promptness and courtesy, even hanging up rudely on occasion. Despite spacious accommodations, the €530 per night rate warrants improvements in service quality.

Amazing Experience. I have 17 years with Marriott and stay 50-75 nights per year. This was acknowledged and appreciated everywhere in this hotel. However this team seems to treat everyone with the same hospitality no matter their loyalty. Want to point out Andrei at the front desk and Sylvie the breakfast manager. Always pleasant- always willing to accommodate and are what made this portion of this trip even more special. Thanks Westin for being part of our 20th Wedding Anniversary experience.

Awesome check in experience by Andrei - great attitude and warm welcome to the hotel. We arrived late so there was not many options to eat from room service. Buffett breakfast was great and had a special touch of offering a dish from the a la carte additionally. Would recommend specially if you are a business traveler visiting Milan and need a 5* accommodation in the city. The lobby area is stunning.