Half Moon

Had a wonderful 5 day stay at Half Moon with my family and friends. We stayed in a 7 bedroom villa and it was great for each of us to have our own space and common space and pool. The outdoor tvs were a nice touch. The villa came with a team. Our butler, Charles was great and very helpful. His assistant Gifford helped out, our housekeeper Angela was very helpful and in addition to keeping our villa tidy, she laundered/ironed clothes as needed (with a very quick turnaround). Our cook, Dawn made a fantastic traditional Jamaican meal with jerk chicken, oxtails, plantains, rice and peas, cabbage, festival, and more. Arianna was very helpful in making spa appointments upon arrival. Hotel breakfast in a restaurant near the lobby was a buffet with omelet station that had plenty of options and Claudio was great and prepared delicious waffles. And the hotel also regularly releases baby sea turtles into the ocean, so it was magical to get to witness 70+ tiny 3 day old sea turtles return to the ocean. A huge thank you to our butler, Charles, for keeping us posted about the timing of that activity. The fitness center attendant, Antonique, was great and went above and beyond to check in the back for an item that I was looking for in my size. After I left, she even found a different dress in my size, pulled it out and had it waiting at the gym to see if I wanted to purchase it the next day. Spoiler alert, I did! We enjoyed our time!

We stayed in one of the villas and had a wonderful staff. Charles and Gifford our butlers attended to our every need. Angela our housekeeper kept everything nice and tidy and did my laundry daily and Dawn our chef made delicious meals for us! I would highly recommend staying in a villa when visiting this property!

Beautiful property excellent customer service some workers in bar area were asking for tips in addition to service charges paid very distasteful and they need training some were blatantly rude and ignored you when asked to do a task that is within their scope of work I literally had to repeat myself and inquire about their ability to hear me? That was a turnoff I did not visit Half Moon to get begged for money they can do better especially because I tend over tip but please have some tact

I had a wonderful stay at Half Moon, Montego Bay. What stood out most was the sense of space and calm, no unnecessary noise or constant background music, just the sound of the sea and nature. The modern rooms at Eclipse impressed me, especially with their luxurious bathrooms, but I also loved the Founder’s Cove rooms for their easy access to the beach and the added privacy they offer. The true highlight, though, was the staff. Their willingness to help and genuine care made the stay feel magical. A special thank you to Brianna and the entire Half Moon team for creating such a memorable experience.

This has been our resort of choice for several years. The food is magnificent and the location is ideal. The recent upgrades have been appreciated. However the quality of the staff has steadily been declining. The service was disappointing and frankly, the management seems cavalier about it. There will always be stand outs. Talent and conscientiousness speak for themselves. But outside of that, attention to training is key. There has been a steep decline in that department. The room service staff is always top notch. But good luck with housekeeping, grounds personnel and the regular wait staff. I hope that an intervention can be run before the experiences are totally ruined by a lack of kindness, plain rudeness and a generalized spirit of unwillingness. No one is asking for colonial genuflecting, just basic customer service training.