Half Moon

Beautiful property excellent customer service some workers in bar area were asking for tips in addition to service charges paid very distasteful and they need training some were blatantly rude and ignored you when asked to do a task that is within their scope of work I literally had to repeat myself and inquire about their ability to hear me? That was a turnoff I did not visit Half Moon to get begged for money they can do better especially because I tend over tip but please have some tact

I had a wonderful stay at Half Moon, Montego Bay. What stood out most was the sense of space and calm, no unnecessary noise or constant background music, just the sound of the sea and nature. The modern rooms at Eclipse impressed me, especially with their luxurious bathrooms, but I also loved the Founder’s Cove rooms for their easy access to the beach and the added privacy they offer. The true highlight, though, was the staff. Their willingness to help and genuine care made the stay feel magical. A special thank you to Brianna and the entire Half Moon team for creating such a memorable experience.

This has been our resort of choice for several years. The food is magnificent and the location is ideal. The recent upgrades have been appreciated. However the quality of the staff has steadily been declining. The service was disappointing and frankly, the management seems cavalier about it. There will always be stand outs. Talent and conscientiousness speak for themselves. But outside of that, attention to training is key. There has been a steep decline in that department. The room service staff is always top notch. But good luck with housekeeping, grounds personnel and the regular wait staff. I hope that an intervention can be run before the experiences are totally ruined by a lack of kindness, plain rudeness and a generalized spirit of unwillingness. No one is asking for colonial genuflecting, just basic customer service training.

This was my third stay at the hotel, and while there are some positives worth noting, the overall service experience left us disappointed and made our stay far less enjoyable than it should have been. On the positive side, the hotel itself is beautiful. The location is excellent, the grounds are spacious, and the pools and common areas are well designed. A few members of the staff—particularly some of the wait staff—delivered outstanding service, going out of their way to be kind, attentive, and professional. Those moments of excellence stood out and made a real difference. Unfortunately, the overall service fell well below expectations. The check-in process set the tone: the staff member who assisted us was neither warm nor welcoming, and instead came across as curt, argumentative, and even hostile. She refused to honor the AmEx Fine Hotels & Resorts benefits that were clearly included with our reservation, despite my providing proof and a receipt. Rather than resolving the issue, she insisted I contact American Express directly—even though I was out of the country—an unreasonable expectation for a returning guest. The way she handled the situation, and her dismissive attitude when I asked about the room upgrade, was a poor start to our stay. Other service gaps continued throughout. Some restaurant staff were polite and professional, but others seemed uninterested, unfriendly, or only became attentive after receiving a tip. At times, it felt like service was based on a quid pro quo rather than genuine hospitality, which is not the experience you expect at a property of this caliber. The room assignment also created challenges. We were placed at one far end of the resort, nearly half a mile from the only open pool. With two children, this was difficult to manage. After requesting a closer room, we were moved—but only three buildings closer—leaving the pool still a significant distance away. To make matters worse, the beach near our room was not maintained to the same standard as the beaches closer to the center of the resort, further diminishing the experience. Lastly, while the food was good, it was very expensive for the quality and portion sizes. Overall, the amenities and a few exceptional staff members prevented this from being a truly terrible stay. But the disappointing service—not just unfriendly, but at times outright rude—overshadowed what should have been an enjoyable return visit.

Great facilities, great service! All the staff was very helpful and the restaurants on property had excellent food! Property also has a great beach!