The general atmosphere is very good and the people are friendly and helpful. However, there were are a few drawbacks. One, the bed isn't easy to sleep in. Our's was kingsize, and the huge covering is hard to adjust to for two people; also, the pillows are too large for comfortable sleeping. And, unusual for this kind of room, there's no small refrigerator in it. At the in-house restaurant, I didn't care for some of the food. For example, the first thing I ordered was Eggs Benedict, and I've never had this dish without a creamy hollandaise sauce. This dish was cooked so that everything was dry. Not tasty, IMO. Finally, the terms weren't explained very well. I didn't understand why I had to have a huge deposit (like around $750 U.S.) made on my credit card to Quita Real. And, when checking out, the receptionist couldn't explain my bill in a way I could understand.

I felt like I found heaven in Monterrey when I checked into this hotel. The hotel is elegant and you are surrounded by painting and statues of angels. The stunning old world decor is amazing. The check in was quick and efficient with no problems, unlike the Millenium and the Royal Safi. The room was huge, beautiful and immaculate. The food was wonderful and they have a large, luxurious pool. I can't say enough good things about this hotel. It is in a class by itself, far above the so-called luxury hotels nearby. This is the only place I will stay going forward.

The hotel itself is beautiful however the staff lacks customer service and attentiveness. The rooms had lots of dust and the glass table was dirty. The second day of our stay we had to wait over two hours for a new set of towels and this was after numerous calls to the front desk.

Was in Monterrey for a business trip and this hotel offers anything you can ask for and more, it’s located in the perfect area near everything for food and entertainment. You can walk anywhere from the hotel and go shopping, see shows, or eat at restaurants

Great two night stay. Very roomy accommodations in a beautiful hotel. The bathroom was probably my favorite part of the room. The grounds are beautiful and the pool area was nice and relaxing. The gym was serviceable though one of the treadmills was not working. Loved breakfast at the restaurant. The business center was useful for short meetings. Overall a great hotel.