Sofitel Montevideo Casino Carrasco and Spa

A beautiful hotel & restaurant on the water . The service is impeccable & our morning waiter Garcia, was very attentive.the buffet has fresh fruit , juices, coffee, eggs, desserts, meats, , everything you need & if they don’t have it Garcia will bring it .

Our room was excellent and had a great view! The restaurant at the hotel was simply amazing! The front desk assistance was top notch! Specifically, thanks Chiara for arranging our dinners, a tango show and excursions! Looking forward to a return visit!

Stayed here for a week with family for a wedding and to visit and launch day trips. Mendel, Aline, Sebastian, and Martin provided absolute first rate service. The room overlooking the Rambla and water view was amazing. The ambiance was first rate, and any detail requiring extra attention was immediately taken care of by the staff. Could not recommend more highly!

Very disappointed We should have known from the minute we arrived at this impressive looking hotel that things were not right. The bellboy literally watched us lug our heavy case out of the taxi and carry it to Reception without so much as an offer to help or a welcome greeting. As if to reconfirm our early impressions, either side of the main door to the hotel there are two half dead plants. The rooms are tired and dark with scratched furniture, dodgy electrics and no international sockets. Our mini bar fridge had to be replaced during our stay as it was leaking. Until we brought it to the attention of reception, housekeeping had simply unplugged it, allowing all that was in it to get warm. The outdoor pool is surrounded by old and decrepit sun loungers (with insufficient cushions to go around) and not a particularly joyful experience. The breakfast is pretty unremarkable with extra dishes chargeable. The final straw came when we were asked to pay for replacement coffee pods for the room. When we complained that this was hardly in keeping with a 5 star hotel, the lady at reception suggested we use the sachets of instant coffee. Only after I spoke to the duty manager did they send up free replacements. The restaurant is good with imaginative dishes but we had to send one dish back as it was luke warm. Overall this hotel does not offer anywhere near a 5 star experience.

My wife and I are still savoring our unprecedented experience of our 1 week stay at the Sofitel Montevideo Casino and Spa. The exceptional accommodations were only enhanced by the hotel’s architectural design and turn of the century charm of the common areas, Dining at the property's 1921 restaurant was a culinary delight. However, the motivation for my stellar review was the facility’s friendly, personable staff. In particular, Lucia at the front desk. Lucai greeted us daily with her accommodating persona, assisting us with dinner reservations, transportation, and insights into how to enjoy Montevideo. Honorable mention goes out to the rest of the front desk team, Martin, Miguel, Chiara, Cesar, Gilbert, and Mauro.