The resort was nice and we enjoyed our stay with some caveats. The air conditioner in our room never worked well despite several attempts to fix it. We finally requested a move, which they accommodated and the air in our new room worked fine. The resort and the pool area were clean and nicely appointed. One negative was that they don’t have a coffee/snack shop on the resort property. Every upscale resort we’ve stayed at has had a coffee/snack shop. Only option for snacks & drinks is a severely limited selection at the gift shop located in an adjacent building or going the fish house restaurant. They did offer complimentary coffee in the lobby, but it was not good. If they’re trying to get guests to utilize the resort amenities, they should put in a coffee shop in the main building. Loved the shuttle option, but agree that it needs to be a larger shuttle.

We had a group of 40 family and friends that stayed on site for 5 days/4 nights, and all had a spectacular time. There were many options for everyone to hang by the pool during the day and the fire pits at night, easily go explore downtown Charleston, or head out to the bars on Shem Creek. The food and vibes at our family reunion/wedding ceremony were amazing, the staff was so professional and friendly, and the views of the harbor and subset were spectacular. I highly recommend the resort for any occasion!

Rooms are decorated nicely, the pool is decent, and location is good. Toilet doesn't work - have open the top, reach inside the tank, and pull the lever in order to flush. Let the front desk know each day, but they didn't care and it was never fixed. Apparently it's A-OK with their staff to have guests reaching into toilet tanks and manhandling their wet insides in order to flush them. Wifi is basically non-existent. I had to hotspot to my cell phone to simply load a google search page because both wifi's (guest and wireless) were so weak and kept cutting out. First day housekeeping didn't show up until 5, when I was trying to get dressed for dinner, second day they barged in on me TWICE despite the "do not disturb" light being on, third day they hung out outside my room BLASTING dance music until I stepped out and asked them to please stop. They ran out of tea bags in the morning and suggested I walk to their sister property to get some, whereas properly trained staff would have let me know they are out, but will be right over with some if I'd just wait a bit... This all reflects on how very poorly their hotel staff are trained. This hotel really needs to invest in a training program so that their team members can how proper hospitality should be run. Food by the pool is pretty awful - its premade slop in plastic to-go containers. This is the 7th hotel I've stayed at in 6 weeks and I work in the hotel industry. While this place would have a decent hard product if properly maintained (you'd expect a working toilet in a hotel room...) it is definitely the worst soft/staff product (comparing not just to 5-star but also to 2 and 3 star properties) out of them all.

Beautiful hotel, and a wonderful location with an awesome pool. My only issue was when I arrived Friday I was not alerted. There would be no food available due to the wedding at the fish house. And party at the point secured the other restaurant area. I feel like something should’ve been said to me. I had friends come join me, and nothing was available for me to do with them. Yes, I will be back because I love the location and the hotel communication is key

A beautiful resort to spend with my sorority sisters. The amenities were above average. We felt luxurious when we walked into our room.