Four Seasons Hotel Mumbai

Stayed for a week with family . While the staff is pleasant , there were far too many operational issues across departments to ignore . My first stay with a four seasons property and the expectations were quite high , however the hotel just did not measure up. Call out to the kitchen team as the food was outstandingly good .

Great Hotel , close to Gateway of India and ride to Elephanta Island Best roof top views Chef Biru was treating us above and beyond

The hotel is very well located. The atmosphere is warm and cosy. The rooms are BRILLIANT and this comes from an Interior designer (me) who has been doing high end interiors for 31 years now, in Mumbai. For once the windows of the room were clean and I could see the view clearly.. click photographs and really enjoy .. the colours of the interiors were so restful that I literally soaked in its luxury. the bathtub is perfectly positioned. the shower area shelf in marble and the basin granite, the positioning of furniture , lighting, shelves, cabinet storage, walk in closet , position of safe.. the hangers the dresser.. everything was so so thoughtful.. the carpets , upholstery & wallpaper really made me smile. service was outstanding. Amenities very well placed.

It was an excellent experience from day we walked in until we left. We have done in the past many 5 star property in Mumbai. This one the reception is not as Grand as the others but inside , we have had been cocooned and enjoyed good food and a superb atmosphere with the roof top contributing. We tried the room service and was excellent. The house keeping people were on their toe . Quick and efficient service . The interaction with the concierge via Whatsaap just great !!! Over all we have this time to give a 10/10.

Overall enjoyed our stay at the Four Seaons although service felt a bit flat. Pros: - Amazing breakfast spread - Showers are very nice - Beds are super comfortable - clean and modern - Aer has great views and drinks - Gym is splendid Cons: - Service was not at the four seasons standard. They had welcome drinks that were not offered to us at check in (not sure if this is because we booked with Fine Hotels and Resorts) and had slow responses to questions. Additionally management set up a call with me afterwards to discuss our issues but failed to call at our allotted time. - not very kid friendly. Was told there were activities for the kids at check in and when we asked again the next day they stated no such activity were there. Definitely more for business/adults. - pool is closed. Although this is clearly stated on the website, they failed to mention it again at check in. - rooms were small. Although some staff let us know that we could add a rollaway bed, ultimately they weren’t able to and really never tried.