Hotel Vier Jahreszeiten Kempinski Munich

We had a voucher for a superior room from our company for a congress that couldn’t take place due to coronavirus. We got a room below the gym, where someone was running on the treadmill at 7 am on a Saturday morning!!! This was totally unacceptable. After we complained we got a much nicer and bigger room which confirmed that the previous room was standard and not superior. We didn’t have a proper sleep and the first morning was very unpleasant. In the first room there was also a hole in the curtain, which we also found odd, since this was an expensive hotel. Besides we had a massage and a restaurant reservation that were not booked although it was communicated by mail. We were out in the city on our arrival day and we called the hotel cause we were unsure if dinner was at 8 pm or 8:15. No bookings under my name, neither for the restaurant nor massages. The hotel still managed to find spots but the arrival and the first morning were very unsatisfying to say at the least. Also at arrival the receptionist referred us to the QR Code on our room cards when we asked where restaurants, spa area etc. were located. This was a very bad first impressions. Even in hostels you get better service and introduction to the facilities. Very poor service for a so called luxury hotel. Our experience was very good at the restaurant and for breakfast.

Disappointing. Inconsistent service and rude staff. We had a much better experience at the Sofitel. Beautiful hotel and great location. But we had issues and disappointingly, had several VERY RUDE encounters with staff. We came to Germany for medical treatment for my husband’s terminal cancer and spent our first 12 days at the Sofitel. The staff was beyond accommodating. Managers checked in on us, restaurant staff did the same—even the bellhop asked about him and wanted to know how he was feeling. Everyone was so kind and pleasant. Zero issues. Zero complaints. Everything was absolutely wonderful from the minute we checked in! When we arrived at the Kempinski, the check-in process was easy and the front desk staff was very friendly. When we arrived to the room, there was a handwritten welcome note, candy, a small bottle of wine, and a snack of olives waiting on the table. After getting settled in the room, we went downstairs and had lunch in the cafe. The server was friendly, attentive, polite and we were served lunch in about 25 minutes. When we returned to the room, I called housekeeping to see if we could have a few more bed pillows. These were brought up to the room in just a few minutes but the man who brought them spoke NO English, stomped through the suite and then proceeded to throw the pillows on the floor and stepped all over them. He was then groaning and trying to place a pillowcase on the first pillow. I told him that I would do it and said thank you. He seemed relieved and then left. The next morning, we had the breakfast buffet. The food was good and so was the service. After breakfast, we tried calling the front desk before heading to the medical clinic and the operator flatly refused to put me through to the front desk. I was trying to see if we could get an early “to-go”breakfast for the end of the week because our return flight time was moved up to a very early time and we had already paid for the buffet. Ended up having to do that directly at the desk the next morning. We returned to the cafe for lunch and found it difficult to get anyone’s attention. It was at least 25 minutes before we were asked if we would like anything. Took 57 minutes to receive a chicken sandwich which had RAW bacon on it. My husband’s order was also incorrect but we ate what we were given— minus the bacon. Not great and the opposite of the previous day’s service. Breakfast the next morning was okay. The waffles were cold and hard, some of the fruit (I had the cantaloupe) was obviously not fresh and had a slimy texture. We were directed by the host to sit at a table and so we sat down. A very rude woman then walked by and said, “Get up. Move! Reserve!” The table was not reserved and actually remained empty the entire time we were at breakfast. It wasn’t busy and there were many, many tables free. We don’t care where we are seated, but how about you don’t yell at us after we sit where someone tells us to sit! Unbelievably RUDE and it really soured the whole breakfast experience. The location is really nice and obviously more convenient to Old Town than the Sofitel, but it’s baffling that we paid significantly more and had a much, much lower level of service here. Doubtful we would do it again.

Bar und Foyer Cafe sind hervorragend - einer der besten Plaetze der Welt.

This hotel always feels like home. From the warm welcome, the delightful dining, and the thoughtfully appointed rooms, there is really nothing to fault here. It's busy, and it's expensive, but the value justifies it. I especially enjoyed having a room on the Maximillianstrasse with an oversized bathroom and large closets, feels more like a residence than a hotel room, right in the heart of the city.

The service was very, very good, but I found it unacceptable that money was stolen from my car (valet parking). I always keep €100 in my center armrest between the driver and passenger seats, and it was suddenly gone.