They have looked after an important heritage property in Kenya. The grounds are stunning. Service & hospitality was excellent. It is a pity that the lounge areas have been taken over by offices/conference facilities. These areas are very distinctive and part of the premium offering of the property. This is a jewel of a property that needs to be better looked after by someone with style. Expansive gardens and views and direct access to lake trips and Crescent island. The warmth of the staff was overwhelming. The management is the problem. They are invisible to the guests and a burden to the offering. The hippo lounge is a sterile wasteland and should be integral to this prestige property. Management offices should not be in the main building as that’s premier real estate. The food offering had been compromised as the beef/lamb were both scrawny and chewer. Old mutton and old beef in a country with superb produce. Very disappointing. The fish course was tilapia heads which were very tasty but clearly a discount offering. The food was poor. Eggs were anaemic. The bar ran out of Tusker beer (in Kenya) and soda water. None of this is a refection on the chefs but they are obviously being prevented from buying quality produce by the owner/management.

A great place to appreciate what Africa can be. The staff is very friendly every place you go. The people are warm and concerned about the needs of the guests. I went for business and it is a great place to work because you will find tranquility in every corner. I simply moved my desk to the window and worked watching the animals playing outside. It's like being in a small zoo, where you will enjoy the singing of the birds and the jokes of the monkeys (just be careful not to leave your room open or your things unattended :)) The rooms are comfortable and quiet, I was able to sleep well all my stay. I would definitely repeat!!

A fabulous treatment, with delicious meals & very hospitable staffs. A place to visit again and again for the best experience ever. The natural serene environment is just unbelievable.

Courtesy - The staff are very kind. Adequate security is provided especially at night because of the wild animals. Beautiful Scenery - got to see Zebras, waterbucks, monkeys and hippos. Variety - unique blends of food available for breakfast, lunch and dinner.

It's been our home away from home for the last 3 years .I had the best experience this time just like all the other visits.....The staff was very welcoming as usual,the rooms are clean and well maintained .I also enjoyed the pool (with a trainer)and the food 😋 👌 Overall great experience. 👍