Rosewood Baha Mar

Beautiful, serene hotel stay. But I’m writing to compliment Tyler at the Rosewood Nassau, Café Boulud. She is a kind soul who makes things happen! Smart, can-do attitude, and made my day with her kind gesture at breakfast. Thank you, Tyler!

After our 5th plus vacation in the Bahamas at the Rosewood of Baha Mar, my daughter and I have decided to stop counting. Amazing and First Class sums up our Thanksgiving holiday at the gorgeous Rosewood Hotel. From the moment our flight landed to stepping out of Rosewood’s luxury car service, we were warmly welcomed back and hugged by the renown front desk manager, Ms. Shanecquar Collie and her friendly professional staff. As we sipped a delicious complimentary welcome cocktail, one of our favorite Butlers, admirable Aaron greeted my daughter and I and then escorted us around the property to reminisce and refresh us on all the wonderful outdoor activities, wining/dining and simply said, “whatever floats your boat!” I would be remiss if I didn’t acknowledge the entire Butler team, including the zealous Zia, courteous Corey and gentleman Greg. For the third time, we enjoyed a huge, immaculate, modernized self-contained suite that made it all the more difficult to leave by the end of our vacation. Of course, we can never forget our daily fun in the sun at the pools and beach orchestrated by the well -trained, professional and friendly attendants and servers, including MacDonald, Kenny, Scottie, Charles, George, Dominic, Manny, Stacey, DeAngelo, Kwan, Anton and Clive. The dining at Rosewood always started at the delicious well serviced Breakfast Cafe with Felicia and each relaxing evening kicked off with the “perfect” cocktail made by Fluffy and his talented bartenders at Manor Bar. In closing, “Hats off” to Ricara, Torrell and Shanecquar and the entire Rosewood of Baha Mar Family for always making our Bahama vacations the best ever!

Worst service I’ve ever experienced from a 5 star hotel. Rosewood Baha Mar is a beautiful property and the rooms are lovely, as are the amenities - much better than the SLS or Hyatt in Baha Mar. However, so many details and all of the service that you would expect from a hotel at this price point fall flat. Breakfast takes minimum 2 hours (30 minutes for coffee to arrive, an hour for food), if you’re able to get a table. If you want ice delivered to your room, budget at least an hour or more (there are no public ice machines) and you will need to call multiple times. It became a running joke in our family over the 5 nights we stayed how long something would take. Understaffed and under trained.

This hotel would be wonderful if it wasn’t attached to the Grand Hyatt. Perhaps we didn’t do enough research but felt confident that the Rosewood experience would be perfect for us, what we’ve experienced elsewhere and hold closer true to the lux/ relaxing vibes portrayed across multiple websites and social media pictures but was definitely taken back when we arrived. It was basically like a tropical vegas with the lobby and main bar metres away from the Grand Hyatt casino. This meant everywhere was incredibly busy, reservations required for every restaurant including breakfast, despite being a rosewood guest. We avoided the beach as it was packed and they allowed beach merchants to parade up and down blowing conchs to attract attention - not super relaxing. We were only stopping through Friday - Sunday and everywhere on the Friday night and Saturday were full of loud obnoxious groups of people mainly Americans on stags / bachelorettes / school reunions. Sunday was far more relaxing by the pool when there was significantly less people. The food we experienced was great, but you paid for it $10 for a coffee, $9 for an orange juice. Each dish was a minimum $35 and any adds on like meat an additional $19. They just seemed to get you with all the add ons, we played pickleball and it was $85 for an hour because you had to rent rackets and buy the balls. Other high end resorts I.e four seasons wouldn’t charge you to use facilities. You can use the Grand Hyatt gym which was the best hotel gym we’ve used, huge and loads of equipment. The hotel itself was aesthetically gorgeous and the service was fantastic - everyone was incredibly attentive and accommodating (minus the woman in the golf shop who clearly didn’t want to be there). Long review short - I would stay off Baha Mar if you’re looking for relaxed island vibes or make more of an effort to explore islands within the day which we would have done if we had more time and you’re willing to pay $500pp to go to Exuma. That said, I still had a good time and would rather be here than not!

The best experience ever! We had our honey moon here and from the second we walked in Shanecquar and her team greeted us with welcome drinks and made us feel so special. The entire time we were greeted by our first names making us feel like true royalty the entire time. There is no better place to be than the Rosewood! Shoutout to the front desk staff: Kita, Denice, Stephen, and Shanecquar Shout out to the pool and beach staff as well: Anthony, Calvin, Scott, and Brian!