From our check in with Clinton and getting our room upgraded to a suite through our whole stay, we couldn’t have felt more special for our honeymoon. We were celebrated every night at dinner and everyone was so delightful the entire time. Also the bed and pillows were the most comfortable we have never had during a hotel stay. We will definitely be back for many anniversaries to come.

The customer service at the SLS is subpar at best. Linda at the front desk was lovely but much like everyone else at the SLS concierge, and front desk seemed unable to own or execute on completely elementary and base level hotel requests. We paid quite a bit for a one-bedroom suite and we're very, VERY disappointed by the service although the room itself was lovely. A summary of the misses are below: Check-in: On Thursday, May 16 it took over 2.5 hours to check-in. It was only my husband and I and a small bachelor party trying to do so. We were left at the desk with no warning so many times by 4 different front desk attendants, both parties asked to speak to managers and were told we were "being annoying". I'd like to note we were all extremely polite, patient and understanding despite the front desk attendant disappearing without a word and didn't return for half an hour at a time throughout the process. Check-in was 4pm but we didn't get into our room til almost 6p. No one called us to let us know our room www ready, we just happened to get desperate enough to venture back to the check-in. Concierge: We went to the concierge the day before we were set to leave and asked to have a 2p late checkout. We sat with her for 45 minutes where she tried to upsell us on a SLS hotel group membership. Eventually she agreed to allow us to checkout at 12.30p (not 1p) as we were told when we booked with Amex. The day of checkout at 11:05a the front desk rang our phone off the hook saying housekeeping needed to come in and clean our room and we had to leave the room bc late checkout was ever actually added by the concierge to our room. We also couldn't even get a dinner reservation at the hotel through the concierge. The times given to us by the SLS were 6p and 10p (it was 5:45p). We walked into the restaurant at 8p and were seated in 10 minutes. We also told the concierge we had no bags to check and were TSA pre-check and had a 5pm flight, could we leave for the airport at 2:30p (10 min ride to the airport from the hotel). She said none of those things matter and we had to leave at 2. When we arrived at the airport we saw NAS has TSA precheck & global entry and now we're at the airport 3 hours early sitting at the gate.3: With management, the default was always "no" with a smile. There was no accomodati my any request

We enjoyed Baha Bay and the cabana in the Baha Bay Beach Club. Garth was awesome and tended to us great. It was fun, calm, and relaxing. The cabana had everything you could imagine. The infinity pool was gorgeous and perfect for photo ops. Definitely a fun spot

Garth and Theran took great care of us. Beautiful!! If you got to Baha Mar this is a must. Pure relaxation. Drinks and food are great. The scenery is amazing and the music helps to relax and just chill. Enjoy your stay by treating yourself to the special place!

We decided to spend a full day at the Baha Bay Beach Club. Garth was our attendant for the day and he made everything extra special. He made sure we had everything we needed and went above and beyond. It was truly a 5 star experience. Because of Garth’s service we have decided to book another day at the Baha Bay Beach Club. I hope we have the pleasure of spending the day with Garth again!