The Taj Mahal Hotel, New Delhi

Checking in late at 9:30pm. During the process, at least two individuals intervened with my agent and interfered with the process. There’s absolutely no privacy, no comfort in the checking in process inthe loud, open lounge. The agent did her best under the circumstances, but a miserable experience. The pool is nice, but the pool service the following day was non-existent - ordered a simple drink at 12:30pm and after repeated requests received it a full hour and 15 minutes later. It’s just a bad experience in a supposedly 5 star hotel. Yes, they apologized, all 3 different waiters but no reason was given. I saw most other people equally irritated at the lack of food/drinks service. Also, there’s zero attentiveness from the pool boys. But then again, it’s the same in most Indian “luxury” establishments where I’ve been to. No comparison to eg Thailand. I think this was two times in one at Taj Mahal, New Delhi - first and last.

Good friendly caring service. Specially a long stay becomes very comfortable .

Thank you to all the staff members for taking such good care of our family and specially my infant. Thank you Nisha Sharma & Utsav for helping us with all our needs. Taj sets the benchmark for hospitality. From the gracious service to the beautiful ambience, everything was simply flawless.

I have just returned home from an absolutely incredible stay at Taj Mahal New Delhi. I cannot fault the service provided by their staff. I travelled from the Uk with my sister who had travelled from the US. After checking in we had a slight issue which was so swiftly resolved by the duty manager Hayder Mandu. He was so incredibly professional and so helpful and this all made our stay even more special and so memorable. Hayder is a real asset to the Taj brand and is really amazing in his role. Our dining experience was second to none. The staff in the restaurant Puneet Relan and Deepak were so kind and so wonderful. They went above and beyond to make our dining experiences extra special. I have so many wonderful staff members to thank from housekeeping Govind Surkar, who's team were so thorough throughout, such incredible service. We enjoyed the spa facilities had some spa treatments. There was an issue with a treatment i had booked but this was so efficiently resolved by the spa manager Ayisha . She was so professional and resolved the matter quickly. I have to commend all staff at the hotel for making us so welcome. We were there unplanned due to the Middle East conflict, but every moment spent at the Taj was flawlwss. Thank you to all the hard working team. We look forward to returning to this amazing property hopefully soon.

Nice, warm & cozy, gym needs improvement