They will over book your hotel and not give you your money back. Mangement will not return calls to help solve your problem. I get the feeling they don't really care about what kind of stay you will or will not have here. You can do better getting a hotel somewhere else.

I stay at W’s worldwide, but some are better than others. I have stayed at the W in the French Quarter on several occasions. Today I’m writing to give a positive shoutout to the staff, from the front desk, to the restaurant, and to the valet and cleaning staff during my current visit. In particular, I would like to recognize the manager, Leslie. Leslie took initiative on an issue that was not even brought to her attention, making our stay even better. I value when staff and management go the extra mile to make things better for the customer. If you want a great location, great service and a taste of the NOLA, give the W a try.

I read a few bad reviews about this hotel but went for it anyway. My experience was nothing but pleasant. Clean rooms, staff was amazing a very helpful. And the manager even gave us free valet parking. Latoya at the front desk is a BOSS. She handled mine and others customers needs attentively, with great patience, hospitality, and professionalism. The 3rd block restaurant offered great food with awesome service. Beautiful courtyard and an easy walk to everything. Great stay. Would definitely recommend The W to all fellow travelers. Can’t wait to come back for another stay!

It’s my first time in NOLA and I’m staying at the W New Orleans with my family. The hotel staff are so nice and informative. Latoya C. delved into the history of NOLA and she also suggested the best places to be! My family and I are having a great experience here!

It’s our first time visiting NOLA and the staff at the W New Orleans did not disappoint. The hotel is very busy for the holiday weekend and spring break but that did not prevent our bartender, Katonya, from meeting our needs. We celebrated my son's 15th birthday on Easter Sunday and boy, we had a time! She made sure he had a memorable birthday. She brought out an extra table for the cake. She lit the candles, cut and wrapped slices in saran wrap. She even managed to capture some photos! Thanks hon, we truly appreciate you!!!