Upon our arrival, we received a warm welcome from a friendly hotel porter who assisted us into the hotel. The hotel's style and decor are in harmony with the surrounding area. Personally, I did not find any issues with the entrance or foyer area. During check-in, we were greeted by our surnames and our status level was acknowledged. We were attended to by Sofie, who proved to be an asset to the New York Barclay and IHG. We were escorted to the Club lounge to await our room after our warm welcome. Our room was available within 30 minutes. Overall, the room was well-presented and comfortable. Regarding the limited breakfast selection in the club lounge, I requested several items from the restaurant next door. It is worth noting that staff may attempt to charge for requesting breakfast from the restaurant in the lounge. It may be more convenient to have breakfast in the main restaurant and then move to the lounge if required. The club lounge is self-service, with evening canapés served with wine and beer, though, unfortunately, no spirits. Overall, the atmosphere in the club lounge is welcoming, clean, and well laid out. If I were to book the club lounge, it would mainly be for having a few drinks with family and friends. Overall, the hotel does not deserve the low score it has received. While there is room for improvement, I would still consider future stays at the hotel.

The hotel is outdated, service was bad, don’t acknowledge ambassador IHG status, only one choice of restaurant and so much more aspects I didn’t like about the hotel! Not sure if it is this hotel only or is it an American culture with service that is downgrading year after year, the same time as prices are rising! Definitely not worth the money I will never book it again

we flew from london for our first time leasure trip to NY for a few nights. to start off with the positives, the first staff they welcomed us and gave us the room they were professional to their job and friendly. The room with the queen bed was stunning and quite comfortable. one of the best beds we slept on! The room was big enough and the bathroom luxurious. the house keepers were brilliant to their job and very helpful to assist you. the hotel i located within a heartbeat distance to most touristic attractions in mid town. including times square. our stay in general was good but not the best as we run through a few bumps on the way. the negatives were took off when we sat down for our first breakfast. we were put at the bar even though they were free tables back at the restaurant. when one of the dinners left their table, we asked if we can sit there. the answer was more of a cold no. we expressed our dissatisfaction at the managing staff, where they're written off the bill in a apologetic gesture. And we asked what about the $44. per person on our bill, where we were only meant to pay $12? since then, we were put off for our breakfast experience with the hotel. And to be honest, we enjoyed more the coffees and delicacies from the local shops. Not getting the feeling we were ripped off with every bite. the whole stay we had our do not disturb sign out the door. only once, one of the house keepers came in to clean the room and apparently we got charged unbeknownst to us in the end. Even though, our intentions were clear before they enter the room. Be aware that the hotel charges Amenity fees for every night you stay in the hotel! we weren't quite explained how it works. we still don't get the whole concept of it. never had that charge before in any hotel we stayed around the world. it just makes the whole experience disappointing and casts a shadow on the good times you had there. Literally, you're feeling like a money cow! to my regret, we are not coming back to this again, until they scrap off their amenity fees.

We've just come back from an excellent stay at The Barclay Hotel. Right from our arrival until our departure, we received professional and friendly service from every staff member we met, including those at concierge services, reception, room service, and The Parlour Bar. Our standard bedroom was very spacious and comfortable, & most importantly, my wife was delighted with the bathroom! The hotel's communication was outstanding coupled with its perfect location, making it the ideal spot for our visit to NYC. Look forward to visiting again sooner rather than later.

We stayed here for an anniversary and were pleasantly surprised to be greeted with a lovely bottle of wine and a cheese/grapes platter in our room. We were wished Happy Anniversary by several members of staff too which was a really nice touch. This hotel is in a fabulous location-close enough to walk to everything but a nice distance away from the loudness, hustle and bustle of NY city. Our room was spacious, clean & comfortable but was right next to the lift so a little noisy. We asked concierge if we could change rooms, all we had to do was pack up our stuff and when we returned later in the day our suitcases had been moved into a quieter room. Excellent service. The breakfast buffet is probably one of the best we’ve ever had. Plenty of choice, hot buffet, continental breakfast, fruits, cereals, pastries, fresh juice, tea, coffee etc. We had drinks in the bar every night to use half of the daily tourism tax. This is another NY tax-nothing g to do with the hotel. The bar is on the main foyer and stocked with plenty of branded spirits. I would say they’re double shots as definitely much stronger than anything in the uk, Our only negative would be the breakdown of any additional extras is confusing. You can view it on your tv but it’s not broken down into specifics so you really need to keep an eye on it. Ours was incorrect but it’s was sorted out easily at the front desk and corrected. I would highly recommend this hotel and would stay here again if we return to NY. Special thanks to Sofia and her excellent team for looking after us so well.